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Customer Experience Manager

2 weeks ago

Wellington, Wellington, New Zealand Foot Locker, Inc. Full time

Job Summary:


We are seeking an experienced Assistant Manager to join our team and lead our store operations. This is an exciting opportunity for a motivated and results-driven individual to take their career to the next level.



About the Role:



  • Lead Store Operations: Oversee and direct all aspects of store operations, including sales, customer service, merchandising, visual presentation, and asset protection.
  • Drive Sales Growth: Develop and implement strategies to drive sales growth and maximize profit goals.
  • Deliver Exceptional Customer Experiences: Ensure that customers receive exceptional service and have a positive shopping experience.
  • Foster a Positive Work Environment: Create a positive and inclusive work culture that promotes teamwork and collaboration.


Requirements:



  • Experience in Retail Management: At least 1 year of experience in a retail management role, with a proven track record of success.
  • Leadership and Coaching Skills: Proven leadership and coaching skills, with the ability to motivate and develop teams.
  • Excellent Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to engage customers and colleagues effectively.
  • Ability to Analyze Data and Make Decisions: Strong analytical skills, with the ability to analyze data and make informed decisions.
  • Flexibility and Adaptability: Ability to work flexible hours, including nights, weekends, and holidays, and adapt to changing priorities and deadlines.


What We Offer:



  • Competitive Rate of Pay: $18.50 / hour.
  • Bonus Incentives
  • Weekly Pay
  • Paid Time Off
  • 30-50% Employee Discount
  • Life, Medical and Dental Coverage
  • Development and Advancement Opportunities