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Trade Customer Experience Manager

7 days ago

Wellington, Wellington, New Zealand Placemakers Full time

About the Job:

This is a great opportunity to work in a dynamic trade support team, providing exceptional customer service and support to our Wellington Account Managers, suppliers, and customers. The successful candidate will have excellent communication skills, with the ability to provide personalized solutions and work effectively under pressure.

Your Key Responsibilities:

  • Action customer enquiries by phone and email
  • Seek out value-add solutions for internal and external customers
  • Take clear briefs from stakeholders on what is to be quoted, and prepare document details as needed
  • Daily and weekly planning with account managers to ensure all opportunities are captured
  • Provide customers with product advice, quotes, and pricing information as well as tailored solutions

About You:

  • Proven Customer Service and/or Sales Experience
  • Building Industry experience is a must
  • Excellent communication abilities, with the capability to provide personalized solutions
  • Be able to work under pressure and organise your time and environment for maximum efficiency
  • Computer literacy is important, confident user of Outlook, word & general computer software, however full training will be given on our in-house computer systems
  • Strong proficiency in written communication, including both reading and writing abilities
  • Salesforce experience desired but not required

Our Benefits:

  • Competitive base salary and staff-buying privileges
  • Genuine development opportunities that come with being part of the wider Fletcher Building Group
  • Women in Sales initiative - a dedicated programme whose core focus is on providing opportunities to women in our network to upskill, learn, grow and achieve their personal and career aspirations
  • Health & Wellbeing initiatives including an Employee Assistance Programme
  • Pre-employment checks including references, medical, drug test and a Criminal background check is required as well as the legal right to work in NZ indefinitely