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Relationships and Service Specialist

1 week ago

Auckland, Auckland, New Zealand JACOBS DOUWE EGBERTS Full time

JACOBS DOUWE EGBERTS is seeking a dedicated Customer Relations Specialist to join our global workforce. As a key player in our CS team, you will be responsible for providing world-class customer support and ensuring seamless resolution of customer orders and delivery issues.

Responsibilities:
  1. Sustain high levels of customer satisfaction through prompt issue resolution.
  2. Utilize our ERP system to enter customer orders accurately, including back orders if applicable.
  3. Implement up-sell strategies to grow sales and enhance customer relationships.
  4. Nurture strong connections with all customers and potential customers of JDE.
  5. Address customer complaints efficiently and professionally.
  6. Collaborate with internal stakeholders to drive customer-focused initiatives forward.
  7. Promote open communication through effective email facilitation and response.
  8. Process daily Credit Requests and product returns with precision.

To excel in this role, you must possess 3 years' experience in Customer Services/Call Centre and demonstrate exceptional communication and interpersonal skills. Strong problem-solving abilities and adaptability to new technologies are also essential.