Guest Experience Coordinator

2 weeks ago


Queenstown, New Zealand Oaks Hotels Full time

About Our Company
Oaks Hotels is a company focused on delivering exceptional guest experiences and creating a positive work culture. We are committed to investing in our employees' skills and development to help them grow and progress in their careers.

The Role
As Duty Manager, you will be responsible for leading the Front Office team and driving exceptional customer experiences. This includes meeting guests, maintaining professional communication, and ensuring daily tasks are completed accurately and on time.

Key Responsibilities
- Lead the Front Office team in providing exceptional guest welcoming experiences.
- Meet guests and ensure they are settled in their rooms.
- Maintain professional communication with guests and staff.
- Resolve and respond to guest complaints in a timely manner.
- Manage team rosters to meet operational needs.

Qualifications
To be successful in this role, you will need:

  • Minimum 3+ years experience as a supervisor in a hotel environment.
  • Exceptional people management skills.
  • Excellent written and verbal communication skills.
  • Exceptional customer service skills.

Benefits
Oaks Hotels offers a range of benefits, including discounts on accommodation, access to paid parental leave benefits, and additional paid leave.



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