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Efficient Guest Experience Coordinator
3 weeks ago
Efficient Guest Experience Coordinator
We are seeking a motivated and organized Efficient Guest Experience Coordinator to join our front office team at M Gallery. As a key member of our team, you will be responsible for coordinating guest arrivals, departures, and check-ins, ensuring seamless interactions throughout their stay.
Key Responsibilities
- Cordinate group arrivals, departures, and check-ins, ensuring timely retrieval of baggage and valet services.
- Supervise the hotel's valet service, maintaining safety, care, and secure parking standards.
- Monitor and measure guest satisfaction during their stay through quality steps and regular feedback.
- Liaise with maintenance, food & beverage, and housekeeping departments to build strong working relationships and deliver memorable service.
- Promote on-site facilities, seasonal activities, and promotions to enhance the guest experience.
Requirements
- 1 year previous experience in Hotel Guest Services Front Office area.
- Proficiency in Opera or other PMS systems is highly advantageous.
- Strong communication skills and an understanding of luxury guest expectations.
- Effective time management and task completion abilities.
- Immaculate grooming and personal presentation in line with our natural luxury property.
