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Luxury Guest Experience Coordinator

3 weeks ago

Queenstown, New Zealand Rosewood Matakauri Full time

We are seeking a skilled and enthusiastic individual to join our team as a Guest Services Assistant at Rosewood Matakauri. As the first point of contact for our guests, you will be responsible for ensuring their stay is nothing short of exceptional.

Key Responsibilities:

  • Guest Liaison: Greet and farewell guests, assist with luggage and provide general information about the lodge.
  • Activity Organisation: Coordinate and sell local activities to enhance our guests' experience.
  • Communication: Handle phone and email communications with booking agents and local business operators, providing excellent service and support.
  • Tour Guidance: Provide property tours, highlighting the unique features and attractions of the lodge.
  • Logistics: Organise guest requests, arrange transportation, and ensure seamless transitions throughout the stay.

Requirements:

  • Customer Service: Previous experience in a customer-facing role, preferably in a luxury establishment.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to multitask and prioritise tasks.
  • Attention to Detail: A high level of attention to detail and organisational skills, ensuring all aspects of the guest's stay are meticulously managed.
  • Transportation: A full driver's licence and reliable transportation, as public transport is not available.
  • Visa Requirements: A valid working visa is required for this position.

Benefits:

We offer competitive wages, delicious staff lunches, and access to our Staff Perks Programme with exclusive discounts and deals with our suppliers and partners. If you have the passion, enthusiasm, and skills to deliver exceptional guest experiences, we'd love to hear from you