Luxury Guest Experience Ambassador

1 week ago


Queenstown, New Zealand Mgallery Hotel Collection Full time

Exceptional guest service is at the forefront of every stay in our Mgallery Hotel Collection. As a Luxury Guest Experience Ambassador, you will set the tone for unforgettable experiences by providing welcoming and attentive care to guests.

About the Role

This role requires a proactive approach to anticipate guests' needs and offer personalized recommendations to make their stays special. Key Responsibilities:

  • Provide efficient, friendly, and professional service to all guests
  • Take initiative to ensure positive interactions with customers (internal or external)
  • Proactively address issues and concerns with a positive problem-solving approach
  • Coordinate group arrivals, departures, and check-ins, and assist with activities during stay
  • Greet, check-in, and assist guests, ensuring professionalism and accuracy in information and billing
Requirements

To succeed as a Luxury Guest Experience Ambassador, you will need:

  • 1 year of experience in Hotel Guest Services Front Office area
  • Proficiency in Opera or other Property Management System (PMS)
  • Strong communication skills and understanding of luxury guest expectations
  • Effective time management and task coordination
  • Immaculate grooming and personal presentation
  • Clean police record
Benefits and Opportunities

We offer:

  • Daily staff meals
  • Loyalty card with discounts on hotel stays, food, and beverage rates, and spa treatments worldwide
  • Ongoing reward and recognition incentives and awards
  • Opportunities for further development and worldwide career progression within Accor
  • Supportive and friendly team working environment


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