Luxury Guest Experience Ambassador
1 week ago
Exceptional guest service is at the forefront of every stay in our Mgallery Hotel Collection. As a Luxury Guest Experience Ambassador, you will set the tone for unforgettable experiences by providing welcoming and attentive care to guests.
About the RoleThis role requires a proactive approach to anticipate guests' needs and offer personalized recommendations to make their stays special. Key Responsibilities:
- Provide efficient, friendly, and professional service to all guests
- Take initiative to ensure positive interactions with customers (internal or external)
- Proactively address issues and concerns with a positive problem-solving approach
- Coordinate group arrivals, departures, and check-ins, and assist with activities during stay
- Greet, check-in, and assist guests, ensuring professionalism and accuracy in information and billing
To succeed as a Luxury Guest Experience Ambassador, you will need:
- 1 year of experience in Hotel Guest Services Front Office area
- Proficiency in Opera or other Property Management System (PMS)
- Strong communication skills and understanding of luxury guest expectations
- Effective time management and task coordination
- Immaculate grooming and personal presentation
- Clean police record
We offer:
- Daily staff meals
- Loyalty card with discounts on hotel stays, food, and beverage rates, and spa treatments worldwide
- Ongoing reward and recognition incentives and awards
- Opportunities for further development and worldwide career progression within Accor
- Supportive and friendly team working environment
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