IT Operations Coordinator
3 days ago
The Team
Datacom is a flat-structured organization where everyone has a voice and contributes to the success of the company. Our team is passionate about delivering high-quality results and takes pride in our work. As a Professional Services Consultant, you'll be part of a collaborative team that values open communication, trust, and respect.
The Job
This role involves working closely with our clients to set up and implement their software solutions. You will be responsible for ensuring that all aspects of the project are completed on time and to a high standard. This includes managing day-to-day operations, coordinating with stakeholders, and resolving any issues that may arise during the implementation process.
Your Key Responsibilities
Manage the day-to-day operations and onboarding implementation delivery for assigned projects, ensuring service levels are met and results delivered.
Demonstrate commitment to meeting and exceeding the needs of internal and external customers.
Continually aspire to achieve excellence in all areas.
Ensure consistency in use of systems, processes, & practices.
Monitor work volumes for nominated clients to ensure adequate resources are always available to meet demand.
Ensure that customer complaints are resolved promptly to the customer's satisfaction and handled politely, setting clear expectations with both parties.
Why Join Us
We offer a dynamic and supportive work environment that encourages innovation and creativity. Our team is passionate about delivering exceptional results, and we're committed to providing opportunities for growth and development. As a Professional Services Consultant, you'll have the chance to work on exciting projects, develop your skills, and build meaningful relationships with our clients.
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