Water Industry Call Centre Agent

5 days ago


Wellington, Wellington, New Zealand Wellington Water Full time

About the Opportunity

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We're seeking a highly motivated and customer-focused individual to join our team as a Contact & Dispatch Coordinator. This is a unique opportunity to develop your skills and experience in a dynamic and fast-paced environment.

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In this role, you'll be responsible for providing frontline customer support across both our customer contact and dispatch functions. You'll resolve customer queries through a mix of inbound/outbound calls, emails, and live chat services, and provide timely and accurate information for customers on the status of their requests.

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To succeed in this role, you'll need to have previous experience in a varied, customer-focused environment where outputs are time-critical. You'll also need to demonstrate excellent time management and communication skills, as well as the ability to bounce back from challenging situations.

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About Our Values

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At Wellington Water, our values are guided by Tangata Tiaki, Whanau, and Mana. We're committed to fostering a positive and supportive work culture, where our employees feel valued and empowered to make a difference.

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We're proud to be a multi-council owned entity, tasked with managing the infrastructure and delivering water services to our communities. If you're passionate about making a difference in the lives of our customers and stakeholders, we'd love to hear from you.



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