Service Delivery Manager
5 days ago
DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.People are the heart of our business.
We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues.
We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent.
We use the power of technology to deliver technology services that move the world.Your new roleWe are seeking a Service Delivery Manager to join one of our key Government Accounts.
The team supports various applications including Azure, D365, Power Automate, and MuleSoft.You will be the conduit between the client and our team, ensuring service levels are met, capacity planning, ALM pipeline release, and continuous improvement are managed while working closely with the Scrum Master.
You will be a key adviser and decision maker, responsible for incident management, team management, and managing and mitigating risks in a 24/7 support structure.Clear and concise communication skills, engagement, negotiation skills, and a commitment to achieving high customer service levels are essential for success in this position.Your skills and experienceDemonstrated experience as an SDM (or similar) in a large support contract, bonus if you have direct experience within NZ Government.Technically you have good fundamental knowledge of ICT infrastructure and applications (either hands-on experience or education).You have good communication skills and a customer-focused approach.
You are personable and confident and can easily change your approach to suit your audience.An operational and strategic approach being able to identify gaps in strategy, delivery, capability and resolve complex issues.Due to the nature of the role, you will be required to pass a Government security clearance process.If you are a self-starter with a strong customer focus and a results-oriented approach complemented by your strong verbal and written communication skills, we would like to hear from you.Your working environmentVirtual/flexible/on-site/travelIn alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognizing that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met.Our culture and benefitsDXC is committed to building better futures for our customers, colleagues, environment, and communities.
We take care of each other and foster a culture of inclusion, belonging, and corporate citizenship.
We put this into action developing and implementing societal initiatives within our Social Impact Practice.
#WeAreDXCAs an employer of choice, our "people first" philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.DXC UniversityEducation AssistanceReward & RecognitionStaff Referral ProgramLife Insurance and Income Protection InsuranceHow to apply & our commitment to you in returnIf you would like to be part of a culture that drives innovation, delivers results, rewards performance, and encourages ideas, then please press the "Apply Now" button to submit your resume.In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair.
We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.Interviews and onboarding are conducted online, as part of us being a virtual-first company.We are an Equal Opportunity EmployerDXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life.
We celebrate our diversity and recognize it is the unique contributions of our people that give us our edge.Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.
In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.
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