Service Delivery Manager

2 weeks ago

Wellington, New Zealand DXC Technology Full time

Job Description:

DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.

People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver technology services that move the world.

Your new role

We are seeking a Service Delivery Manager to join one of our key Government Accounts. The team supports various applications including Azure, D365, Power Automate, and MuleSoft.

You will be the conduit between the client and our team, ensuring service levels are met, capacity planning, ALM pipeline release, and continuous improvement are managed while working closely with the Scrum Master. You will also be a key adviser and decision maker, responsible for incident management, team management, and managing and mitigating risks in a 24/7 support structure.

Clear and concise communication skills, engagement, negotiation skills, and a commitment to achieving high customer service levels are essential for success in this position.

Your skills and experience

  • Demonstrated experience as an SDM (or similar) in a large support contract, bonus if you have direct experience within NZ Government.
  • Good fundamental knowledge of ICT infrastructure and applications (either hands-on experience or education).
  • Good communication skills and a customer-focused approach. You are personable and confident and can easily change your approach to suit your audience.
  • An operational and strategic approach, being able to identify gaps in strategy, delivery, capability, and resolve complex issues.

Due to the nature of the role, you will be required to pass a Government security clearance process.

If you are a self-starter with a strong customer focus and a results-oriented approach complemented by your strong verbal and written communication skills, we would like to hear from you.

Your working environment

Virtual/flexible/on-site/travel
In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met.

How to apply

If you would like to be part of a culture that drives innovation, delivers results, rewards performance, and encourages ideas, then please press the "Apply Now" button to submit your resume.

Interviews and onboarding are conducted online, as part of us being a virtual-first company.

We are an Equal Opportunity Employer

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

#J-18808-Ljbffr

  • Service Delivery Manager

    1 month ago

    Wellington, New Zealand Autism Nz Full time

    Our vision: empowering the autistic and autism communitiesOur purpose: 'Every Step Together' - providing services and support, education and information on autism, to allow autistic people and their family/whanau/caregiver, professionals and other stakeholders, to make informed choices.ROLE PURPOSETo ensure the strategic direction and operational plans of...

  • Service Delivery Manager

    5 days ago

    Wellington, New Zealand Autism Nz Full time

    Our vision: empowering the autistic and autism communities Our purpose: 'Every Step Together ' - providing services and support, education and information on autism, to allow autistic people and their family/whanau/caregiver, professionals and other stakeholders, to make informed choices. ROLE PURPOSE To ensure the strategic direction and operational plans...

  • Service Delivery Manager

    3 weeks ago

    Wellington, New Zealand Vodafone New Zealand Limited Full time

    At One New Zealand, our purpose is to unlock the magic of technology to create an awesome Aotearoa. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders. As a Service Delivery Manager, you will build strong service relationships, ensuring seamless alignment between One NZ, customers,...

  • Service Delivery Manager

    3 weeks ago

    Wellington, New Zealand Vodafone New Zealand Limited Full time

    At One New Zealand, our purpose is to unlock the magic of technology to create an awesome Aotearoa. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders.As a Service Delivery Manager, you will build strong service relationships, ensuring seamless alignment between One NZ, customers, and...

  • Service Delivery Manager

    3 weeks ago

    Wellington, New Zealand Vodafone New Zealand Limited Full time

    At One New Zealand, our purpose is to unlock the magic of technology to create an awesome Aotearoa. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders. As a Service Delivery Manager, you will build strong service relationships, ensuring seamless alignment between One NZ, customers,...

  • Service Delivery Manager

    2 weeks ago

    Wellington, New Zealand Vodafone New Zealand Limited Full time

    Select how often (in days) to receive an alert: At One New Zealand, our purpose is to unlock the magic of technology to create an awesome Aotearoa. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders. We are delighted to announce that we have been awarded a #2 ranking in Randstad’s...

  • Service Delivery Manager

    2 weeks ago

    Wellington, New Zealand Vodafone New Zealand Limited Full time

    Select how often (in days) to receive an alert:At One New Zealand, our purpose is to unlock the magic of technology to create an awesome Aotearoa. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders.We are delighted to announce that we have been awarded a #2 ranking in Randstad's Most...

  • Service Delivery Manager

    2 weeks ago

    Wellington, New Zealand Vodafone New Zealand Limited Full time

    Select how often (in days) to receive an alert:At One New Zealand, our purpose is to unlock the magic of technology to create an awesome Aotearoa. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders.We are delighted to announce that we have been awarded a #2 ranking in Randstad's Most...

  • Service Delivery Manager

    2 weeks ago

    Wellington, New Zealand Vodafone New Zealand Limited Full time

    Select how often (in days) to receive an alert: At One New Zealand, our purpose is to unlock the magic of technology to create an awesome Aotearoa. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders. We are delighted to announce that we have been awarded a #2 ranking in Randstad’s...

  • Service Delivery Manager

    8 months ago

    Wellington City, New Zealand Talent Group Full time

    We are looking for a Service Delivery Manager to manage end-to-end processes on a major account. As SDM you will be responsible for delivering across several Service Management disciplines, including Incident, Problem, Change, Release and Deployment, Capacity and Availability. You will be responsible for maintaining an appropriate Plan, along with the...

  • Service Delivery Manager

    3 months ago

    Wellington City, New Zealand DX Mail Full time

    **We have an exciting opportunity to join our team as a Services Delivery Manager** We are thrilled to announce an exciting opportunity for a Service Delivery Manager to join our team in Wellington. If you have a passion for leadership, a drive for success, and a desire to make a meaningful impact, this role is perfect for you. **Who are we?** At DX Mail,...

  • Service Delivery Manager

    7 months ago

    Wellington City, New Zealand Potentia Full time

    We have an exciting opportunity for a skilled and experienced Senior Service Delivery Manager to join our clients dynamic team on a 6-month hourly contract. As a Senior Service Delivery Manager, you will be a driving force behind our IT operations, ensuring efficiency, reliability, and continuous improvement. Your role will encompass: - Overseeing...

  • Service Delivery Manager

    6 months ago

    Wellington City, New Zealand H2R Consulting Full time

    **Location**: Wellington Type: Contract Reference: 802785 H2R Technology are seeking a Service Delivery Manager for an initial 3-6-month contract to cover extended medical leave. The Service delivery Manager will be the main interface for vendors. Ensure quality of service from digital technology and data services, vendors, and suppliers. Key Skills and...

  • IT Service Delivery Manager

    2 months ago

    Wellington City, New Zealand NZ Post Full time

    Wellington or Auckland (Highbrook location) - Permanent Role - Assist our Service Delivery function with Technology Services **Kōrero mō te tūranga - About the role** Due to the retirement of a long-standing employee, we have a vacancy within our Data & Technology team for an IT Service Delivery Manager. As part of our Data & Technology function this...

  • IT Service Delivery Manager

    3 months ago

    Wellington City, New Zealand NZ Post Full time

    Wellington or Auckland (Highbrook location) - Permanent Role - Assist our Service Delivery function with Technology Services Kōrero mō te tūranga - About the role Due to the retirement of a long-standing employee, we have a vacancy within our Data & Technology team for an IT Service Delivery Manager. As part of our Data & Technology function this role is...

  • Product Delivery Manager

    2 weeks ago

    Wellington, Wellington, New Zealand New Zealand Customs Service Full time

    About This Role">This is a full-time permanent role based in Wellington, New Zealand. Reporting to the NZTD Tower Manager, you will be working with your team(s) to ensure the product is stable, resilient, robust, responsive, and available; and on-call during business hours for incident management on a rostered basis.">Key Responsibilities:">">Driving...

  • Service Delivery Manager

    2 days ago

    Wellington, New Zealand Dxc Technology Full time

    DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages...

  • Service Delivery Manager

    3 months ago

    Wellington City, New Zealand Theta Full time

    We are a highly regarded, New Zealand owned technology company. We offer a creative and stimulating work environment and we value and respect inclusivity and diversity. About this role | Mō tēnei tūranga mahi We are seeking a customer-facing Service Delivery Manager with the passion to deliver customer service that makes you proud! Located in our...

  • Service Delivery Manager

    4 weeks ago

    Wellington, New Zealand DXC Technology Full time

    Job Description: DXC Technology (NYSE: DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak...

  • Service Delivery Manager

    4 weeks ago

    Wellington, New Zealand Dxc Technology Full time

    Job Description:DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak...