Service Delivery Manager

1 day ago

Wellington, New Zealand This is an IT support group Full time

Ko mātou tēnei – our organisation

At One New Zealand, our purpose is to unlock the magic of technology to create an awesome Aotearoa. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders.

We are delighted to announce that we have been awarded a #2 ranking in Randstad’s Most Attractive Employers in New Zealand within the IT and telecommunications sectors as well as being nominated as finalists for the 2023 Retail Employer of the Year Award.

We are also proudly Rainbow Tick certified and champion diversity of thought, perspective and background. We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whānau.

Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e kii atu he tangata, he tangata, he tangata.

“If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.”

Ko tō tūranga – your role

As a Service Delivery Manager, you will build strong service relationships, ensuring seamless alignment between One NZ, customers, and third-party services. With a deep understanding of your customer’s business and One NZ’s teams, processes, and tools, you’ll drive the delivery of reliable, high-performing services that exceed expectations.

Your role includes aligning resources for exceptional service outcomes, leading effective governance, and championing improvements in underperforming areas to deliver outstanding results for both the customer and One NZ.

Ko tō mahi – what you’ll do

  1. Build and grow relationships both internally and with the customer to deliver trust, simplicity and speed.
  2. Represent One New Zealand through onsite presence, being the key contact for service delivery opportunities.
  3. Develop and maintain a wide array of internal and external networks, proactively removing barriers to create teamwork amongst diverse groups.
  4. Establish a high-performing virtual service team with clear accountabilities.
  5. Lead the customer focus in all restorative and resolution activities in a collaborative manner, ensuring all stakeholders clearly understand the impact on the customer’s services, business, and customers.
  6. Employ a strong pragmatic approach to incident and event management (24/7), particularly under pressure.
  7. Ensure that One New Zealand customer and 3rd party services and resources are all aligned to enable successful service delivery outcomes for the customer and for One New Zealand.
  8. Lead effective governance, e.g., identification and improvements for poor performing service areas.

Na tōu rourou - what you’ll bring

  1. Ideally, you will have proven experience working in a Service Delivery role or a very similar position.
  2. You will have strong communication and relationship-building skills and be confident presenting and influencing stakeholders across large organisations.
  3. Proven track record of proactive and continual improvements in performance.
  4. Mentally strong and resilient, inspiring perseverance in others.
  5. Experience with vendor/partner level relationships.
  6. Calm and effective under pressure.

Nā mātou te rourou – what you’ll get

  1. One New Zealand is leading the way by ensuring you can have a truly balanced life. Most roles allow flexibility to work from home and flex your hours to enjoy work & family commitments.
  2. A fully subsidised Southern Cross health insurance cover for you and your family.
  3. 4% KiwiSaver employer contribution, an extra 1% more than the statutory minimum.
  4. Laptop, unlimited data plan, market-leading cell-phone for business or personal use.
  5. Lifestyle leave where you can purchase an extra week or two of annual leave.
  6. Discounts on One New Zealand products, services, and much more

At One New Zealand, we have a clear purpose to unlock the magic of technology to create an awesome Aotearoa. We’ve got Heart, showing up as our best selves in every situation. We have the Grit to deliver a radically better world for our customers. We embrace the Freedom to shape the future, creating a more progressive, more inclusive Aotearoa.

Joining the One New Zealand whānau will stretch you, challenge you and provide opportunities you’ve been seeking to expand your career. You’ll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa.

Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.

We stand to uplift, to support and to elevate others.

#J-18808-Ljbffr

  • Service Delivery Manager

    4 weeks ago

    Wellington, New Zealand Autism Nz Full time

    Our vision: empowering the autistic and autism communities Our purpose: 'Every Step Together ' - providing services and support, education and information on autism, to allow autistic people and their family/whanau/caregiver, professionals and other stakeholders, to make informed choices. ROLE PURPOSE To ensure the strategic direction and operational plans...

  • Service Delivery Manager

    1 month ago

    Wellington, New Zealand Vodafone New Zealand Limited Full time

    Select how often (in days) to receive an alert:At One New Zealand, our purpose is to unlock the magic of technology to create an awesome Aotearoa. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders.We are delighted to announce that we have been awarded a #2 ranking in Randstad's Most...

  • Manager Service Delivery

    4 days ago

    Wellington City, New Zealand New Zealand Government Full time

    **Role type**: Permanent, Full-Time **Location**: Wellington **Salary mid-point**: $176,809, negotiable based on skills and experience Kōrero mō te Tūranga - About the Role As the Manager of Service Delivery, you are part of the Business Technology & Information Services (BT&IS) Directorate who have accountability for the operational management and...

  • Service Delivery Manager

    1 month ago

    Wellington, New Zealand Vodafone New Zealand Limited Full time

    Select how often (in days) to receive an alert:At One New Zealand, our purpose is to unlock the magic of technology to create an awesome Aotearoa. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders.We are delighted to announce that we have been awarded a #2 ranking in Randstad's Most...

  • Service Delivery Manager

    9 months ago

    Wellington City, New Zealand Talent Group Full time

    We are looking for a Service Delivery Manager to manage end-to-end processes on a major account. As SDM you will be responsible for delivering across several Service Management disciplines, including Incident, Problem, Change, Release and Deployment, Capacity and Availability. You will be responsible for maintaining an appropriate Plan, along with the...

  • Delivery Driver

    2 weeks ago

    Wellington City, New Zealand B.Boys Toys LTD TA Delivery Man Nz Movers Full time

    **The Role: DRIVER** Your duty is to ensure the presentation of the business is at a high standard, to create a pleasant environment for the customers and work closely with the team and ensure a smooth running of the service while operating equipment and machines. **Responsibilities**: 1. Loading, transporting and delivering items to clients or businesses...

  • Service Delivery Manager

    4 months ago

    Wellington City, New Zealand DX Mail Full time

    **We have an exciting opportunity to join our team as a Services Delivery Manager** We are thrilled to announce an exciting opportunity for a Service Delivery Manager to join our team in Wellington. If you have a passion for leadership, a drive for success, and a desire to make a meaningful impact, this role is perfect for you. **Who are we?** At DX Mail,...

  • Service Delivery Manager

    24 hours ago

    Wellington, New Zealand This Is An It Support Group Full time

    Ko matou tenei – our organisationAt One New Zealand, our purpose is to unlock the magic of technology to create an awesome Aotearoa.We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders.We are delighted to announce that we have been awarded a #2 ranking in Randstad's Most Attractive...

  • Service Delivery Manager

    10 hours ago

    Wellington, New Zealand This Is An It Support Group Full time

    Ko matou tenei – our organisation At One New Zealand, our purpose is to unlock the magic of technology to create an awesome Aotearoa.We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders.We are delighted to announce that we have been awarded a #2 ranking in Randstad's Most Attractive...

  • Service Delivery Manager

    7 months ago

    Wellington City, New Zealand H2R Consulting Full time

    **Location**: Wellington Type: Contract Reference: 802785 H2R Technology are seeking a Service Delivery Manager for an initial 3-6-month contract to cover extended medical leave. The Service delivery Manager will be the main interface for vendors. Ensure quality of service from digital technology and data services, vendors, and suppliers. Key Skills and...

  • Service Delivery Manager

    3 days ago

    Wellington City, New Zealand Vodafone Full time

    **Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e kii atu he tangata, he tangata, he tangata.** - “If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people.”_ **Ko mātou tēnei - our organisation**: Vodafone is working hard to build a more connected, inclusive, and sustainable...

  • IT Service Delivery Manager

    4 months ago

    Wellington City, New Zealand NZ Post Full time

    Wellington or Auckland (Highbrook location) - Permanent Role - Assist our Service Delivery function with Technology Services Kōrero mō te tūranga - About the role Due to the retirement of a long-standing employee, we have a vacancy within our Data & Technology team for an IT Service Delivery Manager. As part of our Data & Technology function this role is...

  • IT Service Delivery Manager

    2 months ago

    Wellington City, New Zealand NZ Post Full time

    Wellington or Auckland (Highbrook location) - Permanent Role - Assist our Service Delivery function with Technology Services **Kōrero mō te tūranga - About the role** Due to the retirement of a long-standing employee, we have a vacancy within our Data & Technology team for an IT Service Delivery Manager. As part of our Data & Technology function this...

  • Service Delivery Manager

    4 weeks ago

    Wellington, New Zealand Dxc Technology Full time

    DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages...

  • Service Delivery Manager

    2 months ago

    Wellington, New Zealand DXC Technology Full time

    Job Description: DXC Technology (NYSE: DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak...

  • Service Delivery Manager

    2 months ago

    Wellington, New Zealand Dxc Technology Full time

    Job Description:DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak...

  • Service Delivery Manager

    4 months ago

    Wellington City, New Zealand Theta Full time

    We are a highly regarded, New Zealand owned technology company. We offer a creative and stimulating work environment and we value and respect inclusivity and diversity. About this role | Mō tēnei tūranga mahi We are seeking a customer-facing Service Delivery Manager with the passion to deliver customer service that makes you proud! Located in our...

  • Service Delivery Manager

    4 weeks ago

    Wellington, New Zealand DXC Technology Full time

    DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple...

  • Service Delivery Manager

    6 days ago

    Wellington City, New Zealand Theta Full time

    We are a highly regarded, New Zealand owned technology company where you will be surrounded by innovative, brilliant minds and thought leaders. We offer a creative and stimulating work environment and we value and respect inclusivity and diversity. Our team is a true melting pot of over 30 nationalities and our people are our greatest asset. As a result of...

  • Service Delivery Manager

    2 weeks ago

    Wellington City, New Zealand New Zealand Government Full time

    * **Type**: PermanentHours: Full timeLocation: WellingtonBusiness Group: Technology Services and SolutionsBranch: Organisational Capability and' Services Salary: $83,965 - $112,188 **The Department**: Working at the Department of Internal Affairs, you'll have the opportunity to make a real difference in the lives of New Zealanders. Technology Services and...