Service Delivery Manager

3 weeks ago

Wellington City, New Zealand Silverstripe Full time

Looking for a Service Delivery Manager (SDM) role with a twist? This is not your traditional SDM role. We’re looking for someone with SDM experience and has a passion for change management. We have an awesome opportunity for you to join a great New Zealand brand and really take your career to the next level. Live outside of Wellington? Not a problem, we have other remote team members and we actively support a remote-inclusive culture.

At Silverstripe, we create compelling experiences for people online using creativity, collaboration, and innovation. Making the complex simple in the digital world doesn’t just involve tech—it involves teams filled with determined people working to improve the lives of those around them.

You will help to lead the service delivery function of our Managed Services working closely with internal teams and suppliers to ensure the quality and continuous improvement of our services for our clients. You will also be a port of call for leading our platform incident management response and help Silverstripe to mature related processes and practices.

At the heart of the role is managing the operational relationship with clients balancing service demand with internal capacity. Effective, timely and scalable responses to the communications needed from clients are the key intervention the SDM uses to manage relationships.

**Requirements**:
**What will I be doing?**
- Developing and implementing a Change Management Plan for the transition of ICT Services, including ICT related business, process and cultural change
- Providing Incident Management support for platform incidents as per Silverstripe’s Incident Management Process
- Leading service reviews, documenting findings, and working with platform leads to prioritise improvements
- Helping to maintain and improve processes and related documentation for the Business Continuity Plans and Disaster Recovery processes related to our managed services
- Working with the Platform Operations Director for the ongoing engagement and account management of relevant Platform related vendors.

**We’re looking for people who are**:

- Confident communicators with solid interpersonal skills, and the ability to negotiate and influence at a senior level
- Excellent at building and maintaining relationships with all stakeholders, combined with conflict resolution skills
- Change advocates - ability to embrace change and bring others on the journey
- Passionate problem solvers, combined with resilience to handle unexpected situations.

**What will I need to be successful?**
- 5+ years' experience driving and delivering change initiatives, ideally in NZ public sector
- Demonstrable experience of managing highly complex change initiatives with a proven ability to successfully transition people from programme to BAU
- Ability to independently lead Incident Management processes in a clear and calm manner
- Knowledge of Agile methodologies; software development; website development and hosting; and DevOps workflow and processes
- Change Management experience in an integration project (_advantageous_)
- ITIL certified _(Desirable)._

**Benefits**

At Silverstripe we're passionate about creating an inclusive workplace that promotes and values diversity. Our DEI Employee Led Network (‘_All Stripes’_) work together to improve current practices to ensure our people feel valued and included.

We actively foster a culture that supports our core values of Honesty over comfort; Adaptability over guarantees; Collaboration over control; Continuous improvement over perfection; and Camaraderie over corporate culture.

Our culture sets us apart — it’s a key reason that brings people to Silverstripe and keeps them here. Having fully stocked drinks and food cabinets encourage our Silverstripers to kōrero (talk) over kai (food) and kawhe (coffee) You will get the chance to discover how great our people (and chat) are through our regular lunch and learns, or perhaps a snack and stream may be up your alley? Oh did we mention Innovation week? Well, that’s an up and comer you do not want to miss out on.

  • Service Delivery Manager

    2 weeks ago

    Wellington City, New Zealand Place Recruitment Full time

    Lead ICT service delivery to support business operations across the globe. - Ensure all service delivery partners deliver services to agreed contracts. - Permanent role based in Wellington, starting from $185,000 per annum. We're looking for a senior manager to lead ICT service delivery across global business units, enabling users to deliver on their...

  • Service Delivery Manager

    2 weeks ago

    Wellington City, New Zealand Consult Recruitment Full time

    Seeking a Senior Service Delivery Manager for ‘Greenfields’ Opportunity in Wellington! Are you an experienced Service Delivery Manager based in Wellington? Join a dynamic team and play a key role in shaping and leading the service delivery strategy from scratch! **The Company**: Our client is a market leader in their respective industry. They design...

  • Service Delivery Manager

    2 weeks ago

    Wellington City, New Zealand Potentia Full time

    We have an exciting opportunity for a skilled and experienced Senior Service Delivery Manager to join our clients dynamic team on a 6-month hourly contract. As a Senior Service Delivery Manager, you will be a driving force behind our IT operations, ensuring efficiency, reliability, and continuous improvement. Your role will encompass: - Overseeing...

  • Service Delivery Manager

    2 weeks ago

    Wellington City, New Zealand Sheffield Full time

    **Service Delivery Manager**: Reference Number: 8356aa Location: Wellington Novus CMS is a joint venture company, with one of the shareholders being NOVUS New Zealand. Novus was introduced to New Zealand in 1978 by kiwi entrepreneurs Denis and Patricia James, the group is now one of New Zealand’s leading auto glass franchises. Almost 50 years on, the...

  • IT Service Delivery Manager

    1 week ago

    Wellington City, New Zealand NZ Post Full time

    Wellington or Auckland (Highbrook location) - Permanent Role - Assist our Service Delivery function with Technology Services **Kōrero mō te tūranga - About the role** Due to the retirement of a long-standing employee, we have a vacancy within our Data & Technology team for an IT Service Delivery Manager. As part of our Data & Technology function this...

  • Service Delivery Manager

    2 weeks ago

    Wellington City, New Zealand H2R Consulting Full time

    **Location**: Wellington Type: Permanent / Full Time Reference: 677136 **Responsibilities**: - Collaborate with teams (development, Infrastructure, Operations, Suppliers) to design and implement robust, scalable, and maintainable solutions. - Work closely with business stakeholders to understand customer requirements and translate them into technical...

  • Service Delivery Manager Wellington

    2 weeks ago

    Wellington City, New Zealand Datacom Full time

    Here at Datacom, we are transforming and continually adapting the way we work, collaborate, and create, in order to better serve our customers’ changing needs. By enhancing the way we work, we can better support our customers to achieve their business goals. Our continued commitment to deliver excellence to our customers is built around a true partnership...

  • Service Delivery Manager

    2 weeks ago

    Wellington City, New Zealand Capgemini Australia Full time

    About Capgemini Capgemini is a diverse collective of more than 330,000 strategic and technological experts based across more than 50 countries, partnering with world-renowned clients to transform and manage their businesses. We are dedicated to leveraging cloud, data, AI, connectivity, software, digital engineering, and platforms to...

  • Service Delivery Manager

    2 weeks ago

    Auckland City, New Zealand New Zealand Government Full time

    New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets...

  • IT Service Delivery Manager

    3 days ago

    Wellington, Wellington, New Zealand Datacom Full time

    About the RoleThis is an excellent opportunity for someone keen for the next step in their Service Delivery career, joining a fantastic team of peers with a chance to learn from some of the best. As Problem Manager, you are responsible for providing highly skilled services within the Problem Management Practice area for one or more major accounts in New...

  • Service Delivery Manager

    2 weeks ago

    Auckland City, New Zealand New Zealand Police Full time

    Service Delivery Manager - Workforce Management Based at Piki Ki Te Ao Grade 21 Office of Constable/Police Employee Permanent NAV JR 4779842 E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā. Stand at the stern of the canoe and feel the spray of the future biting at your face Mō te tūnga | About the role The Service Delivery Manager...

  • Service Delivery Manager

    3 weeks ago

    Auckland City, New Zealand Pax8 APAC Full time

    No matter who you are, Pax8 is a place you can call home. We know that we are only as great as our people. And we have great people all over the world. No matter where you live and work, you're a part of the Pax8 team. Culture is important to us, and at Pax8, it's business, and it **IS** personal. We are passionate, creative, and humorously offbeat. We...

  • Delivery Driver

    3 weeks ago

    Manukau City, New Zealand Service Foods Full time

    With a commitment to excellence, we take pride in delivering fresh and sustainable products to our valued customers. **Service Foods Auckland branch, located near Mangere - Auckland Airport, is urgently looking for dedicated, hardworking Class 2 Delivery Drivers to join their busy fleet team.** **As a Delivery Driver at Service Foods, you will play a vital...

  • Service Delivery Manager

    2 weeks ago

    Auckland City, New Zealand DDS IT Full time

    **Introduction**: Make your mark on this rare opportunity and be a part of a family orientated business that respects the value everyone can bring and the flexibility to achieve work-life balance and satisfaction from the work that you do here at DDS IT. - Join a high performing team - Remote first Workplace - Great company culture About DDS IT Our culture...

  • Service Delivery and Integration Manager

    2 weeks ago

    Wellington City, New Zealand HAYS Full time

    Permanent opportunity to lead a data team in a large govt agency. Paying up to $150,000 + KS **Your new company** Is a large government agency who play a critical role in the wellbeing of Aotearoa. With an important focus on how they work your new organisation continues developing an agile and inclusive culture. **Your new role** With exceptional...

  • Ecli Manager Service Delivery

    1 week ago

    Wellington City, New Zealand New Zealand Government Full time

    Discover a career with purpose at MBIE Discover a career with purpose at MBIE - Are you a master of service delivery? - Do you thrive in complex environments, building relationships and driving excellence? Then this is your chance to make a real impact. - Permanent Full time, Wellington based - Salary range: $118,390 - $143,639 p.a.+ Kiwisaver + Wellness...

  • Lab IT Operation Engineer

    1 week ago

    Wellington City, New Zealand Delivery Centric Technologies Full time

    If you've got a passion to innovate, succeed as part of a great team, and looking for the next step in your career, we'd welcome you to apply! **Job Title: Lab IT Operation Engineer** **Location: Wellington - New Zealand** **Employment type: Contract** **About Delivery Centric**: **Delivery Centric** is a **customer focused, technology solutions...

  • Service Delivery Manager

    2 weeks ago

    Auckland City, New Zealand The Instillery Full time

    We instil capability and belief into businesses to transform and flourish by putting the power of the world’s best and brightest technology in your hands, at your place, at your pace. We are looking for a Service Delivery Manager to come join us and really make a difference. A day in the life of a **Service Delivery Manag**er **will involve - Managing the...

  • Service Delivery Manager

    4 weeks ago

    Auckland City, New Zealand GE HEALTHCARE Full time

    **Job Description Summary**: The Service Delivery Manager (SDM) is responsible for leading a team of engineers who perform the maintenance and repair of medical equipment. This role is responsible for optimising the use of resources to drive integrated service delivery and customer experience, within the sub segments and modalities. It is important the SDM...

  • Java Full Stack Developer

    2 weeks ago

    Wellington City, New Zealand Delivery Centric Technologies Full time

    If you've got a passion to innovate, succeed as part of a great team, and looking for the next step in your career, we'd welcome you to apply! **Job Title: Java Full Stack Developer** **Location: Wellington, New Zealand** **Employment type: Contract** **About Delivery Centric**: **Delivery Centric** is a **customer focused, technology solutions...