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Customer Ambassador

1 week ago

Auckland, Auckland, New Zealand Auckland Council Full time

He angitutanga: The opportunityWest Wave is one of Auckland's premier recreation facilities, offering a wide range of aquatic and fitness services to our diverse community.
Our facility welcomes thousands of visitors each week, making it a vibrant and dynamic environment where no two days are the sameWorking as a Customer Ambassador at West Wave Henderson, right from the first smile, you will be responsible for leading difficult conversations with customers, ensuring effective and professional frontline service to our diverse customers, and training colleagues in customer interactions and de-escalation techniques.Your responsibilities include:Lead difficult conversations with customers and implement de-escalation techniques when needed.Supporting and training the broader team on difficult customer interactions and de-escalation techniques.Identifying HSW risks that may cause harm to Kaimahi and/or visitors, solving the problem and managing the changes.Influencing and building strong relationships with teams and people leaders to achieve high-quality HSW outcomes.This is a 6-month fixed-term full-time position.Our centre operates 7 days a week from 5:30am to 9:30pm; reliability and commitment to working early, late, and weekend shifts are crucial, and the shift pattern may change according to business needs.He korero mou: About youWe are looking for someone with previous experience in managing situations requiring de-escalation and/or intervention, working with diverse community groups, and working under pressure in a fast-paced environment.To be successful in this position, you will have excellent persuasive communication skills with expertise in de-escalation techniques, a proactive problem-identification and -solving mindset, and top-notch relationship-building skills.Previous experience as a customer liaison representative, or in a wellbeing or conflict management position would be advantageous.Nga ahuatanga kei a matou: What we offerYou'll have access to a range of fantastic Auckland Council benefits, including the option of a Zoo pass and a range of partnership discounts.
As a Leisure Centre employee, you will enjoy free use of the facilities.We aim to upskill and progress your career, so if you wish to train and take on other functions within our centres, such as Learn to Swim Instructor or Fitness Consultant, opportunities are availableWe are committed to promoting a workplace that respects the contributions of everyone, regardless of their sexual orientation, gender identity, age, race, ethnicity, religion, disability, or background.
Our goal is to pursue an inclusive environment where every individual is appreciated and empowered to express themselves at work.
We welcome all applications to help us get 'More Aucklanders more active, more often'Pay rate: 58k – 63k depending on experienceApplications close: Wednesday 26 Feb 2025 at 23:59Auckland Council is committed to the protection and well-being of children.
This role is classified as a Children's Worker role under the Vulnerable Children Act 2014 and is deemed a safety-sensitive position.
As such, applicants will be required to undergo police vetting and a drug test prior to commencing employment.Auckland Council is an equal opportunity employer (EOE) and we are committed to promoting a workplace that respects the contributions of everyone, regardless of their sexual orientation, gender identity, age, race, ethnicity, religion, disability, or background.
Our goal is to pursue an inclusive environment where every individual is appreciated and empowered to express themselves at work.
We welcome all applications to help us get 'More Aucklanders more active, more often'
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