Night Guest Services Agent

11 hours ago

Auckland, New Zealand Hind Management Full time

Who We Are - Ko Wai MatouHere at Sudima Hotels, we have one passion, you
We care, we do the right thing and we work together.
As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture.
We live and breathe Manaakitanga, hospitality is at the heart of all that we do.
As HRD's Five Star Employer of Choice Award in 2019, 2022, and in 2024, our people love coming to work every day and we think you will tooHind Management, the management company behind Sudima Hotels, builds, operates, and manages our award-winning hotels, restaurants, bars, and spa businesses.
As industry leaders in social and environmental responsibility, they operate on a sustainable business model that takes the well-being of our people and planet seriously.Above all, we're looking for positive people.
Working with us not only means getting unlimited opportunities to develop yourself and your career but being part of a community and company culture that's passionate about putting people first.About The Role - Te MahiThis is an exciting new full-time role for an experienced Night Guest Services Agent in our award-winning 4.5-star Sudima Auckland Airport Hotel.Working alongside an amazing and experienced team who will assist you and support you as your career takes off, you will be required to work 40 hours a week from 11pm to 7.30am, with flexibility required regarding the specific days worked.Responsibilities | Nga haepapaResponsibilities include but are not limited to:Warmly greet and welcome guests upon arrivalFacilitate an accurate check-in and check-out process by arranging and recording guest details efficientlyRespond promptly to guest inquiries, offering detailed information about the hotel's services, amenities, and activitiesAssist guests with reservation bookings and accommodation arrangements as neededAddress and resolve guest complaints to maintain satisfaction and positive guest relationsAnswer, connect, and transfer telephone calls to the appropriate departments with professionalismManage incoming and outgoing correspondence and deliveries, ensuring timely distributionMaintain a clean, organized, and welcoming reception area at all timesPerform administrative tasks to support office operations, including data entry, filing, mail dispatch, and photocopyingPerform porter duties including assisting with luggage and valet parkingProvide cross-departmental support by assisting various hotel teams as neededAdhere to Health and Safety Standards, reporting any issues in line with policy requirementsRequirementsAbout You | Ko Koe TeneiThe successful candidate will need to possess the following attributes:Confident, well-motivated team player with a strong determination to achieve goalsAbility to multi-task, show flexibility, and meet deadlines while maintaining composure under pressureStrong communication skills - both written and verbal to engage professionally with guests and colleaguesHigh attention to detail and a commitment to excellence in all tasksExcellent time management abilitiesThorough knowledge of the area including local amenitiesMinimum New Zealand Restricted Driver's license or equivalentCommitment to work 40 hours a week from 11pm to 7.30 am with some flexibility to work outside normal hours as required, including some weekend work and public holidaysNZQF Level 2 or 3 qualificationAt least one year of relevant experience may substitute for the formal qualifications listed aboveBenefitsWe are all valued | He kura te tangataAs an employer of choice, we offer great employee benefits like life cover, outstanding health and wellbeing programs, and discounts on hotels, restaurants, bars, and spas across our network - not just for you but in some cases your friends and family tooDiscounts at our hotels, restaurants, and spas across our networkStaff, family, and friends rates at our hotelsFree onsite parkingExcellent reward & recognition eventsService and anniversary gifts and benefitsWellbeing programme including health insurance discountsPaid training and individual Employee Development PlansTraining towards NZQA qualifications and our very own online digital learning platformFree Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employmentNau mai, haere mai, tauti maiHind Management is committed to accessibility.
Should you require assistance or support and are unable to apply online due to an access need, contact our office at (09) 9051719 or email our Talent Acquisition Team at ******.
We will aim to respond within 48 hours Monday to Friday 9am - 5pm.We encourage people from diverse backgrounds to apply.
We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.
We offer a fully inclusive accessible hiring process; let us know how we can support you to present your best self.E manawanui ana tatou - We careKa mahi tahi tatou - We work togetherKa whai tatou i te tika - We do the right thingHe kura te tangata - We are all valued
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