It Systems Engineer Hind Management

5 days ago

Auckland, New Zealand Course Full time

Job title: IT Systems Engineer
Company: Hind Management
Job description:
About The Role: We are seeking an IT Systems Engineer responsible for providing prompt technical assistance on systems, responding to queries on basic to intermediate technical issues and offering practical solutions.
The role will also help with building IT systems for new hotel projects and upgrading existing systems.
This role will be based in Auckland on a permanent basis.
The role works to create value for the internal team that will support our people to ensure our guest experience is outstanding.
The role requires good technical knowledge and the ability to communicate effectively with the internal team to understand problems and explain solutions.
The IT Systems Engineer is responsible for highlighting short/medium/long-term IT issues to the IT Manager or site Hotel Operations Manager and assists in formulating solutions.
Responsibilities:

Serve as the first point of contact for internal team members seeking technical assistance within Hind Managed sites across NZ.
Manage basic to intermediate IT Helpdesk services including responding to and resolving issues in a timely and most cost-effective manner.
Assist with IT projects such as migrations, upgrades, and new hotel IT builds.
Assist hotel operational teams to ensure guests are receiving the best possible services through seamless IT solutions and services.
Ensure security measures are in place and monitor appropriate security procedures for known IT risks.
Understand Hotel Emergency procedures for all worksites and comply with warden instructions when required.
Support team leaders and managers working knowledge of IT solutions within their departments.
Monitor the appearance, standards and performance and licences of Hind IT requirements and update IT Manager on a regular basis to ensure routine maintenance and upgrades are provided promptly.
Ensure communication meetings that require IT support are attended, and provide pre-meeting setup & testing if needed.
Requirements:

NZQF Diploma (ANZSCO Skill Level 2) or Higher.
Must have IT Certification such as COMPTIA A+.
Basic Network Certification – CCNA / COMPTIA Network+.
At least 5 years of working experience with Microsoft Office 365, Windows OS, Active Directory, Exchange, Azure AD.
Minimum 3 years of customer service; help desk technician, IT support role or similar, hotel environment a bonus.
Solid experience with Local area networks; including networking tasks involving VLANs, Routing, DHCP, DNS.
Understanding Fortinet firewalls, policies, and analyzing traffic would be beneficial.
Knowledge of setting up IOS, Android Smartphones and Tablets.
Knowledge & experience in wireless networks, troubleshooting Wi-Fi connectivity issues.
Experience working with patch panels is essential.
Knowledge of Service Management and Operations processes is desirable.
Hands-on experience troubleshooting application issues – essential.
Knowledge on AV systems would also be a bonus.
NZ Drivers license to travel around sites for on-site work.
Experience working in a corporate office environment would be beneficial.
Benefits: Various Health Benefits – Life Cover, Digital Will, access to AIA MyCare online doctors.
Excellent reward & recognition programs.
Long service and anniversary perks.
Staff, Friends & Family rates within our Hotel, Restaurant & Spa network.
Paid training opportunities, and an individual employee development plan.
About Hind Management: Hind Management is a leading company in the hospitality industry, known for its high-performing hotel, restaurant, bar and spa businesses.
We are committed to providing exceptional guest experiences and customer satisfaction.
We prioritize social and environmental responsibility and believe in creating a positive and inclusive work environment for our employees with opportunities for growth and development.
We are proud to promote diversity, inclusion and belonging within our workplace and ensure an equitable selection process for all.
Our values are based on caring, working together, and doing the right thing.
We are passionate about our people and encourage people from diverse backgrounds to apply.
We are Diversity Works, Pride Pledge and Accessibility Tick members.
Hind Management is committed to accessibility; should you require assistance or support and are unable to apply online due to an access need, contact our Support Office 09 3093106.
The talent and Culture team can assist Monday to Friday from 9 am – 5 pm.
Expected salary:
Location: Auckland
Job posting date: Wed, 07 Aug 2024 04:56:23 GMT
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