Customer Success Representative ANZ
2 days ago
The team at Tradify Limited, a leading software company, is seeking a highly motivated and customer-focused individual to join them as a Customer Success Representative. In this position, you will ensure the success and satisfaction of Tradify's customers in the ANZ region.
We need an outstanding Customer Success Representative who helps customers achieve their desired outcomes and succeed, above everything else. You will be passionate about helping others use world-class tech, be able to communicate and build a strong rapport with all sorts of different people, and be comfortable stepping Tradies through exactly how they can make the most of Tradify.
In addition to providing exceptional customer service, you will also play a critical role in relaying customer feedback to our internal teams. By doing so, you will actively contribute to the ongoing enhancement of Tradify's products and services.
Specific Duties & Responsibilities
- Communicate with customers via phone, email, and text once they've upgraded to a paid account to offer assistance, make sure they're fully set up, and help them learn the system.
- Deliver online webinars and demos to customers to help them grasp the technology or to introduce new/additional features.
- Keep customer records up to date with communication that has occurred.
- Help to develop our onboarding process, technology, and techniques to improve the quality of conversations with customers and improve early-stage usage and churn metrics.
- Liaise with internal teams to deliver product recommendations and feedback.
- Stay up to date with the latest Customer Success techniques and tools to drive improvements in our processes.
You're going to love this job if you:
- Have the flexibility to work late shifts 2 nights per week to service our ANZ customers.
- Have some experience in a Customer Success, Support, or Sales role, or can demonstrate talent and desire to help customers succeed.
- Are highly empathetic, high energy, and can relate to people from all walks of life.
- Love to find ways to make technology understandable and relatable. Many of the people you'll be talking to are great at what they do but not with the tools you're helping them understand and use.
- Are highly organised with great attention to detail, as you'll need to follow established processes and juggle lots of different tasks.
- Are driven to make sure you contact all customers who need help onboarding, or potentially have an issue.
- Have "the gift of the gab" – you need excellent written and verbal communication skills, as you'll be chatting with customers all day via phone, email, and SMS.
- Thrive in a great team environment where everyone is friendly, innovative, and driven.
- Believe that tradespeople do important work and that supporting them to do their work better is an awesome thing to be a part of.
- Want to do work that improves other people's lives, but also believe it should be fun.
For the right candidate, we offer a great benefits package:
- Hybrid Working 3 office/2 home
- A Dog-Friendly office
- Legendary Monthly Team Lunches
- A values-based culture
Interested? Want to know more? Get in touch
#J-18808-Ljbffr-
Customer Success Representative Anz
7 days ago
Auckland, Auckland, New Zealand Tradify Limited Full timeAt Tradify Limited, a leading software company, we're searching for a passionate and driven individual to join us as a Customer Success Representative.In this role, you'll be instrumental in ensuring the success and satisfaction of our valued customers in the ANZ region.We seek an exceptional Customer Success Representative who is dedicated to helping our...
-
Customer Success Representative ANZ
2 days ago
Auckland, Auckland, New Zealand Tradify Full timeThe team at Tradify Limited, a leading software company, is seeking a highly motivated and customer-focused individual to join them as a Customer Success Representative. In this position, you will ensure the success and satisfaction of Tradify's customers in the ANZ region.We need an outstanding Customer Success Representative who helps customers achieve...
-
ANZ Customer Onboarding Expert
2 days ago
Auckland, Auckland, New Zealand Tradify Full timeThe role of a Customer Success Representative at Tradify Limited involves working closely with customers to ensure their success and satisfaction in the ANZ region. As a key member of our team, you will be responsible for delivering exceptional customer service, communicating effectively with clients, and identifying opportunities to enhance our products and...
-
Customer Experience Specialist ANZ
2 days ago
Auckland, Auckland, New Zealand Tradify Full timeThe role of a Customer Success Representative at Tradify Limited involves ensuring the success and satisfaction of customers in the ANZ region. As a key member of our team, you will be responsible for delivering exceptional customer service, communicating effectively with clients, and identifying opportunities to enhance our products and services.We are...
-
Manager, Customer Success
2 days ago
Auckland, Auckland, New Zealand Tradify Full timeJoin our dynamic team as a Manager, Customer Success (ANZ) for a fixed term of 12 monthsWe're on a mission to transform how tradespeople run their businesses and positively impact their lives.Our team is filled with enthusiastic individuals committed to building something unique that will make a significant difference in the lives of our customers.About the...
-
Customer Success Manager
1 week ago
Auckland, Auckland, New Zealand Tradify Full timeManager, Customer Success (ANZ) Fixed Term 12 MonthsJoin our dynamic team as a Manager, Customer Success (ANZ) for a fixed term of 12 monthsWe're on a mission to transform how tradespeople run their businesses and positively impact their lives. Our team is filled with enthusiastic individuals committed to building something unique that will make a...
-
Manager, Customer Success
1 day ago
Auckland, Auckland, New Zealand Tradify Limited Full timeJoin our dynamic team as a Manager, Customer Success (ANZ) for a fixed term of 12 monthsWe're on a mission to transform how tradespeople run their businesses and positively impact their lives.Our team is filled with enthusiastic individuals committed to building something unique that will make a significant difference in the lives of our customers.About the...
-
Customer Success Manager
1 week ago
Auckland, Auckland, New Zealand Tradify Limited Full timeJoin our dynamic team as a Manager, Customer Success (ANZ) for a fixed term of 12 monthsWe're on a mission to transform how tradespeople run their businesses and positively impact their lives. Our team is filled with enthusiastic individuals committed to building something unique that will make a significant difference in the lives of our customers.About the...
-
Manager, Customer Success
1 week ago
Auckland, Auckland, New Zealand Tradify Full timeJoin our dynamic team as a Manager, Customer Success (ANZ) for a fixed term of 12 monthsWe're on a mission to transform how tradespeople run their businesses and positively impact their lives. Our team is filled with enthusiastic individuals committed to building something unique that will make a significant difference in the lives of our customers.About the...
-
ANZ Customer Experience Lead
2 days ago
Auckland, Auckland, New Zealand Tradify Limited Full timeAbout the OpportunityWe're Tradify Limited, a leading software company seeking an accomplished ANZ Customer Experience Lead. In this role, you'll lead our ANZ region support team in ensuring customer satisfaction and success through effective communication, relationship-building, and issue resolution.Your Key ResponsibilitiesYou will maintain open lines of...
-
Customer Success Specialist
2 days ago
Auckland, Auckland, New Zealand Tradify Limited Full timeAbout the RoleWe're seeking a skilled Customer Success Specialist to join our team at Tradify Limited. As a key member of our ANZ region support team, you'll play a critical role in ensuring customer satisfaction and success.Your ResponsibilitiesYou will communicate with customers via phone, email, and text to offer assistance, ensure they're fully set up,...
-
Sales Director
1 hour ago
Auckland, Auckland, New Zealand Botguard Oü Full timeUnlock New Opportunities with Botguard OüWe are a leading European cybersecurity company, founded in 2019 and headquartered in Tallinn, Estonia. Our mission is to develop innovative solutions that protect businesses from modern online threats. With a presence in over 30 countries, we are shaping the future of cybersecurity for hosting companies and...
-
Insight Manager
3 days ago
Auckland, Auckland, New Zealand ANZ Full timeAbout the RoleWe are seeking an experienced Customer Insights Manager to join our team. In this role, you will be responsible for developing and sharing actionable insights to build understanding of ANZ's consumers and their channel, product, and service interactions.You will work closely with stakeholders across the Bank to use customer insights in their...
-
Customer Success Advocate Australia
7 days ago
Auckland, Auckland, New Zealand Tradify Limited Full timeAbout the Role:">We're seeking a highly skilled and empathetic Customer Success Representative to join our team in the ANZ region. As a key member of our customer success team, you will be instrumental in ensuring the satisfaction and growth of our valued customers.">Key Responsibilities:">">Communicate with customers via phone, email, and text to offer...
-
Customer Success Lead
2 days ago
Auckland, Auckland, New Zealand Tradify Full timeAbout the RoleThe Customer Success Manager will play a vital role in maintaining and growing our world-class Customer Success function while continuing to develop and deliver an exceptional customer experience.Key Responsibilities Day-to-day performance management and coaching of the ANZ Customer Success Team Improving time to value and increasing adoption...
-
Quality Engineer
5 days ago
Auckland, Auckland, New Zealand Anz Full timeKo Matou – About UsKia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga.At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.Mo te turanga - About the roleAs a Quality Engineer in our CSP squad, you'll play a key role in...
-
Economist / Senior Economist
4 weeks ago
Auckland, Auckland, New Zealand ANZ Full timeKo Mātou – About Us Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga.At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.Mō te tūranga - About the role The ANZ Economics and Markets Research team is headed by Chief...
-
Economist / Senior Economist
4 weeks ago
Auckland, Auckland, New Zealand ANZ Full timeKo Mātou – About Us Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga.At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.Mō Te Tūranga - About The Role The ANZ Economics and Markets Research team is headed by Chief...
-
Quality Engineer
2 weeks ago
Auckland, Auckland, New Zealand ANZ Full timeKo Mātou – About UsKia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.Mō te tūranga - About the roleAs a Quality Engineer in our CSP squad, you'll play a key role in...
-
Corporate Counsel
3 weeks ago
Auckland, Auckland, New Zealand ANZ Full timeKo Mātou – About Us Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga.At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.Mō te tūranga - About the role Our team of trusted legal specialists work with teams across ANZ...
