Field Services Engineer
15 hours ago
Candela Corporation is a leading global aesthetic device company with a comprehensive product portfolio and a global distribution footprint.
We are the market leader in the development, manufacturing, and distribution of medical and aesthetic laser and light-based technologies.
The Company's technology enables physicians to provide advanced solutions for a broad range of medical-aesthetic applications including hair removal, wrinkle reduction, tattoo removal, improving the skin's appearance through the treatment of benign vascular and pigmented lesions, and the treatment of acne, leg veins, scarring, and other common indications.Candela develops products for the global aesthetic market.
These products begin as concepts developed by Candela's world-class team of scientists and engineers or as acquired or licensed technologies that Candela then completes the development and/or commercialization of.
These programs are supported by Candela's global clinical, regulatory, and quality teams and are managed through our Product Development Process (PDP) and Quality Management System (QMS).The Company's headquarters are in Marlborough, Massachusetts, US, with an additional R&D facility in Yokneam, Israel, and commercial locations across Asia Pacific and Europe.
Products are sold direct in 18 countries worldwide and through distributors in over 60 others and are supported by field service, clinical education, marketing development organizations, and distributorship arrangements.General Responsibilities:Service, maintain and install medical devices, focusing in New Zealand.Schedule and conduct preventative maintenance in accordance with standard operating procedures.Educate our customers in the maintenance and operation of their devices, including the provision of on-site education where necessary.Provide technical support by telephone communications.Respond in a timely manner to any emergency breakdowns and customer calls.Maintain detailed and accurate records of service visits, including updating the relevant database.Maintain stock levels to cater for any breakdowns with minimal downtime.Undertake repairs in the workshop.Candidates can expect to work outside of normal hours on occasion.Help in service contract renewals and finding new service business opportunities.Domestic and overseas travel is required.Required to be available for paid on-call on a rotating weekend roster.The role may also involve:Attending team meetings, online conferences and teleconferences, briefings, and events as requested.Attending trade shows, industry events, and Candela sponsored activities.
These may take place outside normal business hours.Acting as an ambassador for the company within the industry.Knowledge/Educational Requirements:Electronics/Electrical/Biomedical tertiary qualifications.Minimum 2 years plus related experience required.Having service contract business experience will be an advantage.Proactive, independent, and patient.Good interpersonal and communication skills.Seniority levelMid-Senior levelEmployment typePart-timeJob functionCustomer ServiceIndustriesMedical Equipment Manufacturing
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