Field Service Engineer Nz

1 day ago

Auckland City, New Zealand GE Healthcare Full time

**Job Description Summary**: As a Field Service Engineer for GE Healthcare NZ you will be responsible for developing and maintaining strong relationships with both internal and external customers. You will drive customer satisfaction through service excellence, installing and maintaining electronic equipment in the Imaging Portfolio, Ultrasound and Life Care Solutions modalities.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

**Essential Responsibilities**:

- Install equipment in a high quality, professional manner with strong attention to detail in accordance with the company standards, compliance standards and customer requirements.
- Perform preventative maintenance in accordance with company standards, compliance standards and customer requirements.
- Make corrective repair calls in a timely manner, aligned with customer contract requirements and repair the equipment in accordance with company standards and directives and customer requirements.
- Ensure timely completion of Field Modification Instructions (FMI’s).
- Advise management when response time objectives cannot be met i.e. If there are two site visits in relation to the same problem, inform Senior Field Engineer (SFE).
- The Field Service Engineer retains ownership of the problem until it is resolved.
- The Field Service Engineer must keep the customer, SFE, and Country Leader informed on progress.
- Keep management and commercial account managers fully aware of all developments in the installed base.

**About You**:
Your communication skills will be pivotal to your success, as will your problem-solving ability. You will be proud to represent GE Healthcare and be passionate about customer care.

You have a natural curiosity and every interaction you have is to “seek to understand”. You want to know the why, and do this without judgement and keeping an open mind. We will expect you to embody our Leadership Behaviours: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.

You will be mentored and supported as you navigate your new role in GE Healthcare, however it is critical that you are a “self-starter” and can take initiative. Sometimes you just have to figure things out and not be afraid to ask questions until you get to the right person or answer

Building trust early will be essential and you will do this with your self-discipline around following up, executing on tasks, and doing what you say you will do.

**Qualifications and Experience**:

- Electronic/ Electrical Engineering, Electronics Technician or equivalent electrical trade
- Experience working on GE MRI, NM, X-Ray and CT Medical Equipment
- Relevant licenses as required to work in NZ (eg: Electrical and Radiation Licenses)
- The role will have a strong focus on medical IT systems. Skills in TCP/IP, WIFI and medical networks is preferred.
- Excellent verbal and written communication skills in local language as well as good command of English
- Ability to synthesize complex issues and communicate in simple messages
- Solid problem-solving skills (ability to manage and resolve conflict, communicate issues, and propose solutions to both internal team members and external customers)
- Excellent organizational and time management skills
- Compliance with vaccination mandates
- The ability to travel across the Pacific Islands and NZ and a valid drivers license is a must, as is the requirement for you to be fully vaccinated for Covid

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
- Flexible working options including working from home and flexible hours
- Competitive salary + bonus + fully maintained company vehicle (or car allowance)
- 5 weeks leave (ask about "take 5")
- Generous leave & family policies
- Extensive professional development
- Long term career opportunities (locally and globally)
- Comprehensive Employee Assistance Program that offers counselling services to you and your family (work and personal issues)

GE Healthcare is an extraordinary place to be for those who embrace challenges

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