Field Service Engineer Nz

8 months ago

Auckland City, New Zealand GE HEALTHCARE Full time

**Job Description Summary**: The Field Service Engineer is responsible for developing and maintaining strong relationships with both internal and external customers, driving customer satisfaction through Service Excellence in installing and maintaining electronic equipment within the full GE Healthcare Portfolio. Primary focus will be Ultrasound and Patient care products, with supporting modalities including Xray.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
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**Key Responsibilities**:

- Install equipment in a high quality, professional manner with strong attention to detail in accordance with the Company standards, Compliance standards and customer requirements.
- Perform preventative maintenance in accordance with Company standards, Compliance standards and customer requirements.
- Make corrective repair calls in a timely manner, aligned with customer contract requirements and repair the equipment in accordance with Company standards and directives and customer requirements.
- Ensure timely completion of Field Modification Instructions (FMI’s)
- Advise management when response time objectives cannot be met i.e. If there are two site visits in relation to the same problem, inform Senior Field Engineer (SFE).
- The Field Service Engineer retains ownership of the problem until it is resolved.
- The Field Service Engineer must keep the customer, SFE, and Service Delivery Manager (SDM) informed on progress.
- Keep management and commercial account managers fully aware of all developments in the installed base.
- Keep customers fully satisfied by keeping them informed of activities when on site and/or working on their behalf whilst on site.
- Report regularly to management in accordance with reporting guidelines/procedures.
- Complete other assignments and projects as directed
- Follow the alert procedure for system down.
- Attend technical and general skills development training courses as directed and keep abreast of developments/technical product information.
- Work within the defined responsibilities as documented in GE Healthcare Spirit and Letter Commitment Form to ensure compliance
- Accurately complete and lodge all service documentation in a timely manner within company guidelines
- Ensure all Company property (tools, test equipment, motor vehicle) is kept in optimum condition and test tools calibrated according to the schedule requirements.
- Ensure that parts usage/ordering is optimized from both the companies and the customer’s perspective.

**Quality Specific Goals**:

- Complete all planned Quality & Compliance training within the defined deadlines.
- Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
- Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
- Ensure timely job dispatch closure and send customer reports as required by company guidelines.
- Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

**Vaccine for Preventable Diseases**:
Healthcare Sector New Zealand - Vaccine for Preventable Diseases
- Must be able and willing to meet Government and customer requirements for entering and working on customer sites
- GE Healthcare does have an EHS Medical Services Program. We have an immunisation and vaccination program covering any GE Healthcare employee who is required to enter a site and conduct work where there is the likelihood of potential exposure or acquisition through respiratory means to VPDs.
- To ensure your risk is minimised, you may be required to provide evidence of immunity /vaccination prior to commencing with GE Healthcare in such locations where it has been mandated. Equally you may be required to provide evidence of vaccination once employed, in the event that further sites mandate this requirement or new mandates are set.

**Required Qualifications**:

- Electronic/ Electrical Engineering, Electronics Technician or equivalent electrical trade
- EAS license as a minimum & ability to work towards EST.
- Clean full Drivers License

**Preferred Skills / Experience**:

- Strong and demonstrable interpersonal skills / customer relationship management abilities
- Strong ability to communicate often complex technical issues to the customer in an “easy to understand" manner.
- Demonstrated ability to work effectively in a team environment and experience working with both internal and external customers to achieve solution focused service outcomes.
- Experience working with electro

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