Customer Success Manager Australia
2 months ago
Supercharge your career with the world's leading aviation solutions provider.
Position Type:
Permanent
Experience Required:
Aviation & Logistics planning experience preferred. Leadership, Commercial and/or Customer Management experience preferred.
Job Category:
Operations
Job Location:
Auckland (AKL) New Zealand
Education Required:
Tertiary studies in Business, Engineering or Aviation Management.
Position Overview The Customer Success Manager focuses on customer performance, satisfaction, profitability, growth, and retention, by constantly seeking new ways to optimize performance and enhance the customer experience. The ideal Customer Success Manager will be social, analytical, engaging and be able to manage customer relationships, expectations and the agreement end-to-end, by creating strategies to help the customer grow and maximize value. The Customer Success Manager will also act as the Unilode ambassador for their assigned airports with the accountability to drive continuous improvements with their assigned customers, GHAs and other stakeholders to improve ULD visibility, availability and turn-around times, as well as support overall ULD Management operations and build an effective community amongst all parties involved with 'on the ground' ULD pooling operations.
General Responsibilities Take ownership of customer P&L, focusing on profitability and cost reduction in-line with customer and business case expectations.Strive for operational excellence and customer success to meet expectations and agreement obligations.Prepare & finalize the client chargeable stock (CCS) needs for each month, clearly articulating to the customer Unilode's assumptions to meet their needs, including any additional costs, which may be applicable.Prepare & present monthly KPI customer performance review to each customer and internal leadership team, with a clear action plan to meet new customer needs, solve challenges, underperformance and/or non-satisfaction issues.Prepare & present quarterly business reviews to customers to address performance, continuous improvement, customer objectives and long-term growth.Maintain accurate rolling forecast and performance manager updates.Ensure accurate and regular end of month invoicing and follow up with the customers regarding overdue invoices to ensure on-time payment, escalating if required.Communicate, manage, and resolve customer issues and needs on a timely basis.Develop and maintain influential and operational relationships both internally & externally (e.g., customer, 3rd parties, airports, repair shop, local authorities etc.) to drive customer success and reduce operational barriers where possible.Involvement in business case process for new and renewing customers.Manage bill of sale activities for ULD purchase acquisitions, as applicable.Additional duties as assigned.Qualifications Tertiary studies in Business, Engineering or Aviation Management.Leadership, Commercial and/or Customer Management experience preferred.Sound understanding of Airline Customers and their requirements.Aviation & Logistics planning experience preferred.Experience with managing and/or working with third party partners preferred.Solid project management skills, having managed and successfully delivered multiple, complex projects on-time and on-budget.Demonstrated success in high pressure, dynamic and challenging environments.Able to listen, understand and make confident decisions based on facts and role responsibility.Be analytical and able to organize, prioritize and communicate effectively both verbally and in writing.Able to anticipate and manage objections and problems with empathy, taking ownership and investing in a winning solution for the customer and company.Proven business and financial acumen.Robust analytical and quantitative skills, as well as attention to detail.Discretion and confidentiality.Good knowledge of Microsoft Office applications (e.g., Excel, PowerPoint).Ability to quickly learn IT applications.Flexible and open to travel.How to applyTo register your interest in this position, please send your CV and other relevant application documents to:
#J-18808-Ljbffr
-
Customer Success Manager Australia
2 months ago
Auckland, New Zealand Unilode Aviation Solutions Full timeSupercharge your career with the world's leading aviation solutions provider.Position Type:PermanentExperience Required:Aviation & Logistics planning experience preferred. Leadership, Commercial and/or Customer Management experience preferred.Job Category:OperationsJob Location:Auckland (AKL) New ZealandEducation Required:Tertiary studies in Business,...
-
Customer Success Manager
1 month ago
Auckland, New Zealand Your Bright Future Full timeCustomer Success Management & Business Development OpportunityAre you passionate about connecting talented professionals with meaningful career opportunities?We have an exciting opportunity for someone with Customer success experience to help drive the growth of our globally recognized products and programs.This is your chance to be directly rewarded for...
-
Customer Success And Implementation Manager
10 hours ago
Auckland, New Zealand Capability Group Full timeCustomer Success and Implementation ManagerCapability Group is a consulting company whose purpose is to connect people and change lives through learning. We operate at the intersection of behavioural psychology, learning design and learning technology. We are a New Zealand headquartered company with offices in Singapore, Australia, and New Zealand. We grow...
-
Customer Success Manager
6 months ago
Auckland City, New Zealand Auror Full timeDescription About Auror At Auror, we’re empowering the retail industry to reduce theft and Organized Retail Crime, a $100 billion problem globally. It’s high volume crime that’s increasingly organized in nature and is putting people, retailers, and communities at risk every day. Founded in New Zealand, we’re working with some of the best and...
-
Senior Customer Success Manager
4 weeks ago
Auckland, New Zealand Listinglogic Ltd Full timeAccount & Relationship Management (Sales)Full timeWe are seeking a Senior Customer Experience Specialist to support our Head of Customer Experience in elevating the customer journey across Australia, New Zealand, and the UK. This role is Auckland based and focused on delivering exceptional client outcomes, optimizing customer success processes, and driving...
-
Area Manager
1 month ago
Auckland, New Zealand Colas Australia Group Pty Ltd Full timeAbout Us COLAS Australia, a leader in the Road Construction and Maintenance Industry, continues to expand its operations throughout Australia and New Zealand as a company which is now supported locally by over 500 employees, across 15 work sites in 5 states.Colas Australia is part of the Colas Group which includes over 65,000 staff worldwide.We are currently...
-
Customer Success Specialist
4 weeks ago
Auckland, New Zealand Fergus Software Limited Full timeCustomer Success SpecialistAbout Us:We're a Series B global B2B SaaS business with offices in New Zealand (HQ), Australia and the UK and are on a mission to help Tradies around the world get complete clarity and control over their business. We really do transform and improve our customers' lives for the better, giving back time and providing smart insights...
-
Customer Success Specialist
2 months ago
Auckland, New Zealand Fergus Software Limited Full timeCustomer Success Specialist About Us:We're a Series B global B2B SaaS business with offices in New Zealand (HQ), Australia, and the UK and are on a mission to help Tradies around the world get complete clarity and control over their business. We really do transform and improve our customers' lives for the better, giving back time and providing smart insights...
-
Customer Success Specialist
4 weeks ago
Auckland, New Zealand Fergus Software Limited Full timeCustomer Success Specialist About Us:We're a Series B global B2B SaaS business with offices in New Zealand (HQ), Australia and the UK and are on a mission to help Tradies around the world get complete clarity and control over their business. We really do transform and improve our customers' lives for the better, giving back time and providing smart insights...
-
Special Education Teachers
3 months ago
Auckland CBD, New Zealand Tradewind Australia Full time**Company: Tradewind Australia** Location: Melbourne, Australia **Salary**: up to AUD $130,000 per annum salary package (depending on experience) contract roles available - Vibrant Melbourne culture - Attractive salary package (depending on experience) - Migration, Visa and relocation support available **About The Teaching Opportunities** Are you a...
-
Senior Customer Success Manager
8 months ago
Auckland City, New Zealand Unbeatable Full time**The Company**: Our client is a New Zealand-based AI business that leads the retail industry in demand planning software, utilizing AI for highly accurate consumer demand forecasting. The highly sophisticated platform enables retailers to boost sales, minimize working capital, and maximize profits, surpassing traditional spreadsheet methods. Our client...
-
Customer Success Manager
1 month ago
Auckland, New Zealand Adt Security Full timeFull time Add expected salary to your profile for insights Looking to join a company with a legacy of trust and a leading presence in the security industry? Look no further! With over a century of expertise, ADT Security is a name you can rely on. As the largest electronic security company in Australasia, we safeguard over a hundred thousand residential...
-
Customer Success Manager
2 months ago
Auckland, New Zealand Pst.Ag Full timeKey Responsibilities Develop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations.Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and software...
-
Customer Success Manager
2 months ago
Auckland, New Zealand Pst.Ag Full timeKey ResponsibilitiesDevelop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations.Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and software...
-
Customer Success Manager
2 months ago
Auckland, New Zealand PST.AG Full timeKey Responsibilities Develop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations. Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and software...
-
Customer Success Manager
1 month ago
Auckland, New Zealand Lancom Technology Full timeCustomer Success Manager Recruiting good people and training them to be brilliant is one of LANcom Technology's superpowers.Our company culture is built around talent, continuous learning, perseverance, curiosity and being humbly confident. Our core focus is to bring leverage to businesses by delivering technology solutions that drive innovation and increase...
-
Customer Success Manager
2 months ago
Auckland, New Zealand Lancom Technology Full timeCustomer Success ManagerRecruiting good people and training them to be brilliant is one of LANcom Technology's superpowers.Our company culture is built around talent, continuous learning, perseverance, curiosity and being humbly confident. Our core focus is to bring leverage to businesses by delivering technology solutions that drive innovation and increase...
-
Customer Success Manager
3 weeks ago
Auckland, New Zealand Termius Full timeAbout Termius Termius is redefining how engineers interact with remote systems. Millions of engineers and thousands of companies rely on Termius worldwide.While AI has transformed modern IDEs, a terminal stays the same inefficient technology since the 1970s. As a leading cross-platform SSH client, our mission is to boost productivity and foster collaboration...
-
Customer Success Manager
3 weeks ago
Auckland, New Zealand Termius Full timeAbout TermiusTermius is redefining how engineers interact with remote systems. Millions of engineers and thousands of companies rely on Termius worldwide.While AI has transformed modern IDEs, a terminal stays the same inefficient technology since the 1970s. As a leading cross-platform SSH client, our mission is to boost productivity and foster collaboration...
-
Gm Customer Success
1 month ago
Auckland, New Zealand Archipro Full timeArchiPro is not just another online platform; the people here at ArchiPro are revolutionising an entire industry.Today, building and renovating is a time-consuming, expensive, demanding, and fragmented process, and great design feels restricted to the privileged few.Separately, we're witnessing industry after industry being revolutionised by technology, yet...
