Customer Success Manager

5 days ago


Auckland, New Zealand Robert Walters Full time

Full timeLobyco is on the lookout for a dynamic Customer Success Manager to join their team. This is an exciting opportunity to create real business impact for leading retail clients in both New Zealand and Australia. The role offers a chance to be part of a newly established global software company where you will play a key role in driving ongoing success and retention of valued customers in the region.You will be the primary point of contact for Lobyco's key customers, regularly engaging with them to understand their business objectives, challenges, and opportunities. This role requires a proactive, customer-centric approach and the ability to work cross-functionally to meet and exceed customer expectations.About the role:Serve as the main point of contact for assigned customers, addressing their needs and ensuring their success with our client's products.Conduct regular check-ins and business reviews with customers to ensure they are achieving their goals.Provide product training and support, helping customers maximize the value for their solutions.Monitor customer health metrics and proactively address any issues or concerns.Collaborate with product and development teams to provide customer feedback and contribute to product improvements.Stay up-to-date with industry trends and advancements to ensure clients benefit from the latest innovations.What you bring:Minimum 2-3 years experience as a Customer Success Manager.Preferred background in SAAS with retail or experience in loyalty programmes.Strong interpersonal and communication skills with the ability to build and maintain relationships.Ability to work independently and as part of a team in a fast-paced, dynamic environment.Skilled in written communication and have previous experience working with PowerPoint presentations.Flexible and adaptive to changing priorities and structures and can meet deadlines.About the Company:Lobyco is a newly established global software firm created to rethink what customer loyalty programs should offer. They believe that customer loyalty arises from making the shopping experience frictionless. They are open to a diverse workforce, building a positive working environment for all future employees.Whats next:Apply today for this exciting new role We will be reviewing applications for this role through to mid January, with a view to shortlisting end of January 2025. You can contact Lisa Harkness at ******.
#J-18808-Ljbffr



  • Auckland, New Zealand Adt Security Full time

    Full time Add expected salary to your profile for insights Looking to join a company with a legacy of trust and a leading presence in the security industry? Look no further! With over a century of expertise, ADT Security is a name you can rely on. As the largest electronic security company in Australasia, we safeguard over a hundred thousand residential...


  • Auckland, New Zealand Pst.Ag Full time

    Key ResponsibilitiesDevelop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations.Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and software...


  • Auckland, New Zealand PST.AG Full time

    Key Responsibilities Develop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations. Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and software...


  • Auckland, New Zealand Lancom Technology Full time

    Customer Success Manager Recruiting good people and training them to be brilliant is one of LANcom Technology's superpowers.Our company culture is built around talent, continuous learning, perseverance, curiosity and being humbly confident. Our core focus is to bring leverage to businesses by delivering technology solutions that drive innovation and increase...


  • Auckland City, New Zealand Auror Full time

    Description About Auror At Auror, we’re empowering the retail industry to reduce theft and Organized Retail Crime, a $100 billion problem globally. It’s high volume crime that’s increasingly organized in nature and is putting people, retailers, and communities at risk every day. Founded in New Zealand, we’re working with some of the best and...


  • Auckland, New Zealand Lancom Technology Full time

    Customer Success ManagerRecruiting good people and training them to be brilliant is one of LANcom Technology's superpowers.Our company culture is built around talent, continuous learning, perseverance, curiosity and being humbly confident. Our core focus is to bring leverage to businesses by delivering technology solutions that drive innovation and increase...


  • Auckland, New Zealand Termius Full time

    About Termius Termius is redefining how engineers interact with remote systems. Millions of engineers and thousands of companies rely on Termius worldwide.While AI has transformed modern IDEs, a terminal stays the same inefficient technology since the 1970s. As a leading cross-platform SSH client, our mission is to boost productivity and foster collaboration...


  • Auckland, New Zealand Termius Full time

    About TermiusTermius is redefining how engineers interact with remote systems. Millions of engineers and thousands of companies rely on Termius worldwide.While AI has transformed modern IDEs, a terminal stays the same inefficient technology since the 1970s. As a leading cross-platform SSH client, our mission is to boost productivity and foster collaboration...


  • Auckland, New Zealand Parkable Full time

    Join Parkable as a Customer Success Manager Extraordinaire!We have an awesome opportunity for someone to join our team on a fixed-term basis while one of our incredible teammates heads off on a new parenting adventure.You will be responsible for overseeing software and hardware implementation projects, guiding clients through seamless onboarding processes,...


  • Auckland City, New Zealand First AML Full time

    **Introduction**: Who are we and why work for us? We've created a world-class SaaS product that automates and solves our customers due diligence problems so that they can stay focussed on running their business. First AML isn't just a “start up”, we are well funded and in growth mode which for you means your career will grow with us as we create a...


  • Auckland City, New Zealand IBM Full time

    Introduction Your Role and Responsibilities A Customer Success Manager opportunity in IBM might be different to what you're used to. In addition to the people and commercial skills often associated with this position, an IBM CSM is also a technical specialist. Someone with a deep understanding of technical complexities. A person who can quickly understand...


  • Auckland City, New Zealand ImpactLab Full time

    At ImpactLab, we help charities, funders and investors understand their social impact. Measuring social impact can be difficult, confusing, and expensive. ImpactLab has developed a methodology and a suite of products that our Impact Analysts serve customers through our digital platform. ImpactLab is a growing start-up with ambitious plans. We have...


  • Auckland, New Zealand Listinglogic Ltd Full time

    Account & Relationship Management (Sales)Full timeWe are seeking a Senior Customer Experience Specialist to support our Head of Customer Experience in elevating the customer journey across Australia, New Zealand, and the UK. This role is Auckland based and focused on delivering exceptional client outcomes, optimizing customer success processes, and driving...


  • Auckland City, New Zealand Microsoft Full time

    Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can...


  • Auckland, New Zealand Capability Group Full time

    Customer Success and Implementation ManagerSkip to contentCustomer Success and Implementation ManagerAccount & Relationship Management (Sales) Full timeAdd expected salary to your profile for insightsCapability Group is a consulting company whose purpose is to connect people and change lives through learning. We operate at the intersection of behavioural...


  • Auckland City, New Zealand Microsoft Full time

    With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Gm Customer Success

    2 months ago


    Auckland, New Zealand Archipro Limited Full time

    ArchiPro is not just another online platform; the people here at ArchiPro are revolutionising an entire industry.Today, building and renovating is a time-consuming, expensive, demanding, and fragmented process, and great design feels restricted to the privileged few. Separately, we're witnessing industry after industry being revolutionised by technology, yet...

  • Gm Customer Success

    1 month ago


    Auckland, New Zealand Archipro Full time

    ArchiPro is not just another online platform; the people here at ArchiPro are revolutionising an entire industry.Today, building and renovating is a time-consuming, expensive, demanding, and fragmented process, and great design feels restricted to the privileged few. Separately, we're witnessing industry after industry being revolutionised by technology, yet...


  • Auckland, New Zealand Capability Group Full time

    Customer Success and Implementation ManagerCapability Group is a consulting company whose purpose is to connect people and change lives through learning. We operate at the intersection of behavioural psychology, learning design and learning technology. We are a New Zealand headquartered company with offices in Singapore, Australia, and New Zealand. We grow...


  • Auckland City, New Zealand Microsoft Full time

    Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive...