Restaurant & Duty Manager
3 weeks ago
Duty Manager – The Fat Brother, Hamilton Location: Hamilton, New Zealand Position Type: Full-Time Company: The Fat Brother About Us: The Fat Brother is a locally owned and operated restaurant, renowned for delivering high-quality food, exceptional customer service, and an exciting atmosphere.
We pride ourselves on providing a unique dining experience, from our extensive cocktail menu to our community involvement, serving free meals every Monday.
We're seeking a dedicated Duty Manager to join our dynamic team at our Hamilton location.
Role Overview: As the Duty Manager, you will play a crucial role in the smooth running of our Hamilton branch, ensuring top-tier service and a fantastic experience for every guest.
You will lead by example, managing daily operations, staff, and customer service while contributing to our goal of becoming Hamilton's go-to pre-drinks spot for nightlife.
Key Responsibilities: Oversee the daily operations of the restaurant, including staff management, customer service, and operational tasks.Lead, motivate, and train staff to provide exceptional service and maintain restaurant standards.Ensure compliance with food safety, hygiene, and health regulations.Handle customer inquiries, complaints, and feedback with professionalism.Manage stock control, inventory, and ordering processes.Assist in the development and implementation of marketing promotions and events to drive customer engagement.Maintain the venue's positive atmosphere and ensure a high level of customer satisfaction.Work closely with the management team to optimize performance and sales.Qualifications & Skills: Previous experience in a supervisory or managerial role within the hospitality industry is essential.A current LCQ (Liquor Control Qualification) and a valid Manager's Certificate.Strong leadership and interpersonal skills.Ability to work efficiently in a fast-paced environment.Excellent problem-solving skills and attention to detail.A passion for delivering exceptional customer service.Flexibility to work evenings, weekends, and public holidays as required.What We Offer: Competitive salary and benefits.Opportunity to be part of a growing franchise with future advancement opportunities.A supportive and vibrant work environment.The chance to work in a restaurant that values community and strives for excellence.How to Apply: If you are a motivated, team-oriented individual with a passion for hospitality, we want to hear from you
Please send your CV and a cover letter to (email protected) or apply in person at The Fat Brother, Hamilton.
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