Customer Service Expert

6 days ago


Auckland, Auckland, New Zealand Scientific & Technical Recruitment Full time
Job Summary

This is a fantastic opportunity to autonomously manage customer service processes within a reputable supplier of industrial coatings. The ideal candidate will support the Technical Sales Representative and contribute to the company's success by providing exceptional customer service, processing orders and invoices, and monitoring inventory.

About the Role
  • Handle incoming calls, emails, and orders while assisting customers with enquiries.
  • Process purchase orders and complete invoices in a timely manner.
  • Monitor inventory levels and oversee product dispatch to ensure efficient supply chain management.
  • Collaborate with the production team and warehouse to resolve any issues and communicate delays to customers.
  • Participate in daily production meetings and escalate customer-impacting issues.
  • Support the sales arm of the business by verifying customer contact details and identifying new potential customers.
About You
  • We are seeking a motivated and customer-focused individual who thrives in a dynamic work environment.
  • To succeed in this role, you will need excellent communication skills, sharp listening skills, and the ability to work independently.
  • A true Team Player with a strong work ethic is essential for this position.
What's in it for You?
  • Work with a great team where your contribution is valued.
  • Enjoy regular social interactions and opportunities for professional growth.
  • Experience long-term career stability in a stable industry.


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