Call Centre Operator, Permanent

2 days ago

Nelson, New Zealand Nelson Marlborough Health Full time

0.35FTE (28 hours a fortnight), permanent part-time Casual position Health NZ is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders.
Through integration and collaboration, we're building a health system underpinned by partnership, equity, sustainability, whanau-centred care, and excellence.
About the role As a Call Centre Operator, you will be a crucial point of contact, ensuring prompt and professional responses to incoming calls.
This role is essential in connecting patients, staff, and external stakeholders to the appropriate services within Nelson Hospital.
Your ability to communicate effectively, remain calm under pressure, and deliver accurate information will directly impact the hospital's ability to provide high-quality care.
Casual position is to cover annual leave and sick leave.
Permanent part-time position offers a 0.35FTE schedule, with set working days on Sunday 12:00 PM – 7:00 PM and Monday 3:00 PM - 10:00 PM.
About the Team/Service/Location Our Communication, Administration, and Clerical Service is the backbone of Nelson Hospital's operations.
This team is responsible for managing critical communication channels, ensuring patients and staff receive the support they need, 24/7.
Whether responding to emergency situations, coordinating logistics, or assisting visitors, the service plays a vital role in keeping the hospital running smoothly.
About you: Key Responsibilities: Answer and redirect calls.
Manage a high volume of incoming calls, connecting callers to the appropriate departments or personnel promptly.
Handle urgent and emergency calls, following established protocols to ensure timely responses.
Provide accurate information to callers regarding hospital services and processes.
Work closely with clinical and non-clinical teams to ensure smooth communication across all hospital services.
Perform clerical duties as required, including updating contact directories, maintaining records, and assisting with general communication-related tasks.
Skills and experience: Previous call centre, administrative, or healthcare experience is highly desirable.
Clear and professional verbal communication is a must.
Reliable to work the set Sunday and Monday schedule without exception.
Proven capacity to handle multiple tasks while maintaining accuracy under pressure.
Ability to remain composed and responsive in a dynamic, fast-paced environment.
Competency with te ao Maori, tikanga, and te reo Maori or a commitment to starting your journey and taking ownership of your learning and growth.
Experience in projects/initiatives which give effect to Te Tiriti principles and frameworks, and the application of Matauranga Maori and Kaupapa Maori approaches, particularly as they apply in healthcare settings.
Working for Health New Zealand Health NZ is 'the weaving of wellnesses.'
We're dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand.
The Equity Work Programme at Health NZ focuses on helping everyone in the health system think about equity when they do their work.
It also promotes the cultural change needed for the whole system to reach equity in health outcomes.
Our people are at the heart of everything we do.
Health New Zealand is committed to being good employers and honouring our equal employment opportunity obligations.
Our commitment to equity, diversity and inclusion We want to see the real you in your application and welcome the real you on board if you come and work with us.
Skills are gained across many areas of our life, not just in formal employment.
If you can demonstrate the skills listed in the ad, but the experience was gained through whanau life, community or mahi aroha (volunteering), we encourage you to apply and share your story with us in your cover letter.
We particularly welcome applications from our diverse Maori, Pacific, disabled, and rainbow communities.
How to apply To view the position description and/or apply for the role please click "apply now." All applications must be submitted through our online careers portal before 11:59 PM on Friday 31 January 2025 .
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