Telephone Operator

3 months ago

Nelson, New Zealand Te Whatu Ora – Health New Zealand Nelson Marlborough Full time

Bring your multi-tasking and customer focused skills to Nelson Hospital
- Challenging role for an efficient telephonist
- Permanent part-time position working 16 hours per week (0.4 FTE)

Join Health New Zealand l Te Whatu Ora Nelson Marlborough at a key time of change where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive, and people-centred health system. This is mahi that will improve the health and well-being of everyone in Aotearoa, and we've got an opportunity for you to be part of it.

**Ngā mōhiohio e pā ana ki tēnei mahi (About this position)**

We are looking for a night shift telephone operator for our busy call centre at Nelson Hospital.

This is a diverse role with plenty of variety and would appeal to someone who enjoys a challenge and job satisfaction. Key duties include answering the phone, after-hours reception duties, interacting with the public and dealing with emergency situations.

**Shift**:11.00PM to 7.00AM every Wednesday and Thursday.**

Ideally you will have the flexibility to work additional shifts on occasions, covering staff leave and illness.

**Ko wai he kaitono tōtika? (Who is an appropriate applicant?)**

To succeed in this role you will have a bright, friendly and outgoing personality with great interpersonal skills and a strong customer service focus. You will be highly organised and efficient with the ability to multitask and remain clam under pressure.

**Ā mātou rōpū (About our team)**

Health NZ Nelson Marlborough is the main health provider for the top of the south. With nearly 3,000 employees, we are Nelson and Marlborough’s largest employer, which means the opportunities here are endless. Our main locations are Nelson and Wairau Hospitals, and the Richmond and Marlborough Health Hubs but we are spread across the region and service all parts of the community. Our work can be challenging, but we are up for it. We have a great team and we work hard to make a difference. We value integrity, innovation, respect and teamwork.

**Ngā huanga o tēnei mahi (The benefits of this position)**

We do great work and we need a talented and diverse team to help us deliver. We provide professional development opportunities, job security, and workplace wellness programmes.

**Me pēhea ahau e tono ai? (How do I apply?)**

Please include a covering letter outlining your interest in this position.

If you would like to learn more, please reach out to Bipul Poudyal - 2IC Call Centre on 03 546 1800 ext. 8902 for a confidential chat.

N24-174

Applications close: Open until filled. _Applications will be reviewed as received, so we encourage you to appy early._

Health NZ strongly endorses Te Tiriti o Waitangi.

We believe that to achieve equity in health outcomes for Māori we need a workforce reflective of the population it serves.
- He waka eke noa. We are all in this together._

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