Case Manager

2 days ago

Auckland, New Zealand The People Place Full time

Competitive salary | 37.5 hour working weekAbout usAs the leading provider of private dispute resolution services in New Zealand, we continue to set the standard of excellence for private, domestic, and international dispute resolution in New Zealand.The Family Dispute Resolution Centre (FDRC) is part of the ADR (Alternative Dispute Resolution) Centre, and we work with families, family lawyers, panellists, and specialist service providers to resolve disputes out of court.We are team oriented and believe we are able to achieve more collectively than individually, with continuous improvement and innovation being integral to our culture and success.About our roleBased in the heart of Takapuna overlooking the beach and a few steps away from cafés and restaurants, our modern offices are a great place to work.
Our Case Manager supports dispute resolution cases, communicating with and advising all involved parties regarding processes and procedures.This position is for a fixed term (until June 30, 2025) and plays an integral role within the business working with and maintaining key stakeholder relationships, managing processes, and demonstrating a continuous improvement focus.Primary responsibilities include:Be the first point of contact for enquiries providing support to dispute resolution practitioners, the public, and families regarding processes available to them.Help mediation applicants navigate dispute resolution processes, in particular mediation for the care and contact of children.Set up meetings, mediations, and hearings, and perform general case management duties in mediation, arbitration, and other dispute resolution services, including approval of invoices to providers, travel arrangements and input case data in a timely manner.Develop and maintain links and relationships with internal and external stakeholders.Handle confidential information in a professional and respectful manner.Assist all parties by responding in a prompt and proactive manner.Provide accurate, detailed, and timely completion of case notes.Work collaboratively with the team whilst ensuring the culture is aligned to business values.Be proactive in developing avenues to promote and grow the business.About youAs our new Case Manager, you will bring your relationship and organisational and time management skillset to ensure we continually drive the performance of our teams.
You will be an exceptional communicator experienced in dealing with a wide range of people and possess the ability to identify problems and suggest solutions.
To thrive in this role, you will need the ability to grasp complex factual situations readily and relish sharing your knowledge and educating others.The following background and attributes will also contribute to your success in this role:Attention to detail.Strong customer service and administration skills.Experience in a fast-paced customer service or varied administration role.Experience working in a team environment engaging with people from all walks of life.Ability to effectively manage highly emotional or conflict situations, providing solutions, support, and care.Highly resilient and able to make fast, responsive, informed, and timely decisions.Strong documentation, verbal, and written capability, coupled with attention to detail.Proficiency with MS Word and sound computer skills.What you'll get in returnA collaborative and supportive environment with a great team culture and an emphasis on work/life balance.Training, performance coaching and development.Diverse and interesting work.Great location and modern premises overlooking Takapuna Beach, Rangitoto and the Hauraki Gulf.How to applyTo apply for our role, please submit your tailored cover letter and CV via SEEK.
You must be eligible to work in NZ to be considered for this role.
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