Case Manager

1 week ago


Auckland, New Zealand Fidelity Life Full time

About Us: Fidelity Life is New Zealand's largest locally owned and operated life insurer. We're dedicated to delivering exceptional service and innovative solutions. We pride ourselves on our commitment to integrity, efficiency, and customer satisfaction.Role Overview: As a Case Manager, you will be responsible for the assessment and active management of Income Protection claims. Your role will involve applying our Active Case Management strategy to ensure timely and accurate claim resolutions while coordinating vocational rehabilitation strategies to achieve sustainable return-to-work outcomes. You will uphold our Claims Promise by delivering excellent customer service, maintaining clear and empathetic communication, and managing risks effectively.Reports To: Claims Team ManagerDuration: 6-month fixed term contractLocation: Auckland CBD, Fanshawe StStart Date: January 2025Key Responsibilities:Assess and manage Income Protection claims in alignment with our Claims Promise.Apply the Active Case Management strategy, relevant legislation, and company policies.Provide high-quality customer service and respond to queries via phone, email, and written correspondence.Proactively manage claims, including risk assessment and the implementation of rehabilitation strategies.Liaise with internal and external stakeholders, including medical practitioners, financial advisors, and legal representatives.Document all communications and decisions, and present cases for review as needed.Ensure compliance with all health and safety and risk management policies.What You'll Bring:Minimum 1-2 years of claims handling experience.Strong understanding of insurance industry practices.Excellent negotiation, conflict management, and relationship management skills.Relevant qualifications in insurance, health science, or related fields are desirable.Strong relationship-building and networking skills.Effective problem-solving and decision-making abilities.Excellent written and verbal communication skills.Proven ability to manage conflict and handle pressure.Why Join Us? At Fidelity Life, you'll have the opportunity to make a real impact while working in a supportive and dynamic environment. We offer competitive salaries, professional development opportunities, and a commitment to fostering a positive work culture.Apply Now: If you are a proactive, customer-focused professional with a passion for managing income protection claims, we would love to hear from you. Please apply now and we will be in touch soon.Fidelity Life is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr


  • Case Manager

    1 month ago


    Auckland, New Zealand Cgr Services Full time

    Description :Wellnz is seeking to appoint a Case ManagerWhat can you expect? Wellnz, now a part of Marsh, is seeking a talented individual with experience in Claims Management or Case Management. As a leader in human risk consultancy, we are dedicated to supporting our clients with injury management, return to work support, and overall wellbeing...

  • Case Manager

    1 month ago


    Auckland, New Zealand This Is An It Support Group Full time

    Case Manager, AucklandPermanent Full TimeTe Haeata/The OpportunityAs a Case Manager you will work with a small team responsible for the successful operation of the Tribunal. You will be coming into a fast-changing environment that will require a high level of agility and resiliency. You will be able to communicate confidently with Judges and Tribunal...

  • Case Manager

    1 month ago


    Auckland, New Zealand This Is An It Support Group Full time

    Case Manager, Auckland Permanent Full Time Te Haeata/The Opportunity As a Case Manager you will work with a small team responsible for the successful operation of the Tribunal. You will be coming into a fast-changing environment that will require a high level of agility and resiliency. You will be able to communicate confidently with Judges and Tribunal...

  • Case Manager

    1 month ago


    Auckland City, New Zealand New Zealand Government Full time

    **Case Manager, Auckland** **Permanent Full Time** *** **Te Haeata/The Opportunity** As a Case Manager you will work with a small team responsible for the successful operation of the Tribunal. You will be coming into a fast-changing environment that will require a high level of agility and resiliency. You will be able to communicate confidently with...

  • Case Manager

    3 weeks ago


    Auckland, New Zealand Fidelity Life Full time

    About Us: Fidelity Life is New Zealand's largest locally owned and operated life insurer. We're dedicated to delivering exceptional service and innovative solutions. We pride ourselves on our commitment to integrity, efficiency, and customer satisfaction.Role Overview: As a Case Manager you will be responsible for the assessment and active management of...

  • Case Manager

    3 weeks ago


    Auckland, New Zealand Mygwork Full time

    This job is with Marsh McLennan, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.Please do not contact the recruiter directly.Wellnz is seeking to appoint a Case Manager What can you expect?Wellnz, now a part of Marsh, is seeking a talented individual with experience in Claims Management or...

  • Case Manager

    6 days ago


    Auckland, New Zealand Fidelity Life Full time

    About Us: Fidelity Life is New Zealand's largest locally owned and operated life insurer. We're dedicated to delivering exceptional service and innovative solutions. We pride ourselves on our commitment to integrity, efficiency, and customer satisfaction.Role Overview: As a Case Manager you will be responsible for the assessment and active management of...

  • Case Manager

    6 months ago


    Auckland City, New Zealand Aon Corporation Full time

    Posting Description: **Case Manager - WorkAon** Aon exists to shape decisions for the better - to protect and enrich the lives of people in Aotearoa, and around the world. Our colleagues provide our clients in over 120 countries and sovereignties with advice and solutions that give them clarity and confidence to make better decisions to protect and grow...

  • Case Manager

    2 months ago


    Auckland City, New Zealand Aon Corporation Full time

    Posting Description: **Case Manager - WorkAon** Aon exists to shape decisions for the better - to protect and enrich the lives of people in Aotearoa, and around the world. Our colleagues provide our clients in over 120 countries and sovereignties with advice and solutions that give them clarity and confidence to make better decisions to protect and grow...

  • Senior Case Manager

    1 month ago


    Auckland, New Zealand Fidelity Life Full time

    Fidelity Life is a leading insurance provider dedicated to delivering exceptional service and innovative solutions. We pride ourselves on our commitment to integrity, efficiency, and customer satisfaction.Role Overview:We are seeking 2 Senior Case Managers to oversee the assessment and active management of high-risk, complex, and contentious Income...

  • Senior Case Manager

    4 weeks ago


    Auckland, New Zealand Fidelity Life Full time

    Fidelity Life is a leading insurance provider dedicated to delivering exceptional service and innovative solutions. We pride ourselves on our commitment to integrity, efficiency, and customer satisfaction. Role Overview: We are seeking 2 Senior Case Managers to oversee the assessment and active management of high-risk, complex, and contentious Income...

  • Senior Case Manager

    1 month ago


    Auckland, New Zealand Fidelity Life Full time

    Fidelity Life is a leading insurance provider dedicated to delivering exceptional service and innovative solutions. We pride ourselves on our commitment to integrity, efficiency, and customer satisfaction. Role Overview: We are seeking 2 Senior Case Managers to oversee the assessment and active management of high-risk, complex, and contentious Income...

  • Senior Case Manager

    4 weeks ago


    Auckland, New Zealand Fidelity Life Full time

    Fidelity Life is a leading insurance provider dedicated to delivering exceptional service and innovative solutions. We pride ourselves on our commitment to integrity, efficiency, and customer satisfaction. Role Overview: We are seeking 2 Senior Case Managers to oversee the assessment and active management of high-risk, complex, and contentious...

  • Senior Case Manager

    4 weeks ago


    Auckland, New Zealand Fidelity Life Full time

    Fidelity Life is a leading insurance provider dedicated to delivering exceptional service and innovative solutions. We pride ourselves on our commitment to integrity, efficiency, and customer satisfaction. Role Overview: We are seeking 2 Senior Case Managers to oversee the assessment and active management of high-risk, complex, and contentious Income...

  • Senior Case Manager

    1 month ago


    Auckland, New Zealand Fidelity Life Full time

    Fidelity Life is a leading insurance provider dedicated to delivering exceptional service and innovative solutions. We pride ourselves on our commitment to integrity, efficiency, and customer satisfaction. Role Overview: We are seeking 2 Senior Case Managers to oversee the assessment and active management of high-risk, complex, and...

  • Case Manager

    6 months ago


    Auckland City, New Zealand New Zealand Government Full time

    Case Manager - Auckland Tribunals unit Permanent, full-time Te whiwhinga mahi/The Opportunity If you have a flair for customer service and strong planning and organisational skills, then this busy role supporting primarily the Human Rights Review Tribunal might just be the one for you. As a Case Manager you will be required to liaise with the parties...

  • Coronial Case Manager

    1 month ago


    Auckland City, New Zealand New Zealand Ministry of Justice Full time

    **Te Haeata/The Opportunity** As a Coronial Services Case Manager, you will be based in Auckland, and will work alongside the Coroner. You will be responsible for co-ordinating all matters referred to the Coroner. On occasion, there may be times when you are called upon to assist on other matters or other Coroners outside your region - regional travel will...

  • Senior Case Manager

    3 months ago


    Auckland City, New Zealand AIA Full time

    BELIEVE IN BETTER Do you believe in finding a career where you can truly make a difference and shape a better future? At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's finding new ways to not only better people's lives, but to better the communities and environments we live. Encompassing our...


  • Auckland City, New Zealand University of Auckland Full time

    **Company Description** Waipapa Taumata Rau** **| The University of Auckland** Campus Life is a Service Division that supports an engaging and inclusive campus experience for students at The University of Auckland. Campus Life operates a range of ‘wellbeing services’, such as Accommodation, Counselling and Health Services and Student Disability Services...


  • Auckland City, New Zealand The University of Auckland Full time

    **Company Description**: **Waipapa Taumata Rau** **| The University of Auckland**: Campus Life is a Service Division that supports an engaging and inclusive campus experience for students at The University of Auckland. Campus Life operates a range of ‘wellbeing services', such as Accommodation, Counselling and Health Services and Student Disability...