Insurance Services Manager

3 weeks ago


Auckland, New Zealand Asb Bank Full time

Here at ASB, the customer is at the heart of everything we do and protecting what matters most to our customers is part of our DNA.Our Insurance Distribution team has an exciting opportunity for an Insurance Servicing Manager to join the team on a permanent basis, reporting to the Head of Insurance Distribution.This is a senior role, leading a team focused on servicing our existing risk insurance customers. The team comprises qualified Insurance Managers offering guidance and advice for risk insurance, as well as a team of Insurance Support Specialists responsible for contacting and servicing our existing customer portfolio.Core responsibilities for this role include:Design and delivery of our existing customer strategy, requiring strong working relationships with critical internal business functions and our insurance partner AIA to achieve good customer outcomes for ASB customers.Meeting compliance and regulatory obligations.Achieving operational excellence across the existing customer portfolio.Ongoing coaching, support, and development of the Insurance Service and Support Team.This is an exciting leadership role with the scope to continue to shape the way in which we service our existing risk insurance customers and support the wider Insurance Distribution team.To be successful, you must have:A proven leadership ability to develop, coach, and inspire others to achieve excellence.A comprehensive understanding of the financial services and insurance industry, including a current NFCS Level 5 qualification.Effective negotiation and influencing skills, ideally with experience managing third-party relationships.Excellent written and verbal communication abilities, as you will be presenting to and working alongside senior leaders and external stakeholders.Adaptability and capability to work under pressure, managing multiple priorities independently.Confidence in problem-solving.This role is part of a fun, supportive, and engaged leadership team who work hard for our people and our customers.Te mahi ki ASB | Working for ASB:In return, you will work for an organisation that places huge importance and focus on its people, where the sky is the limit for development and career opportunities. ASB is committed to fostering a culture that respects your unique contributions and supports your personal and professional growth.We offer a flexible and supportive work environment with industry-leading benefits that include Choice options, Health, Life and Income protection insurance, plus several leave and banking benefits.Me pehea te tono | How to apply:If this role sounds like it might be the one for you then please click 'apply'… we'd love to hear from you
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