Insurance Services Manager

1 month ago


Auckland City, New Zealand ASB Group Full time

**Nau mai ki ASB.**

Here at ASB, the customer is at the heart of everything we do and protecting what matters most to our customers is part of our DNA.

Our Insurance Distribution team have an exciting opportunity for an Insurance Servicing Manager to join the team on a permanent basis, reporting to the Head of Insurance Distribution.

**Te Tūranga | The role**:
This is a senior role, leading a team focused on servicing our existing risk insurance customers. The team comprises of qualified Insurance Managers offering guidance and advice for risk insurance, as well as a team of Insurance Support Specialists responsible for contacting and servicing our existing customer portfolio.

Core responsibilities for this role include the design and delivery of our existing customer strategy, requiring strong working relationships with critical internal business functions and our insurance partner AIA to achieve good customer outcomes for ASB customers. Additionally, this role is responsible for meeting compliance and regulatory obligations, achieving operational excellence across the existing customer portfolio.

Central to this role is the ongoing coaching, support and development of the Insurance Service and Support Team.

This is an exciting leadership role with the scope to continue to shape the way in which we service our existing risk insurance customers and support the wider Insurance Distribution team.

**Ō pūkenga | About you**:
To be successful, you must be a proven leader capable of developing, coaching and inspiring others to achieve excellence. You will have a comprehensive understanding of the financial services and insurance industry including a current NFCS Level 5 qualification. Effective negotiation and influencing skills are a must, ideally along with experience managing third party relationships. Excellent written and verbal communication abilities are essential, as often you will be presenting to and working alongside senior leaders and external stakeholders. You should be adaptable and capable of working under pressure, managing multiple priorities both independently and be an effective and confident problem solver. It will be important for you to be part of a fun, supportive and engaged leadership team who work hard for our people and our customers.

**Please find full position description in the more detail section.**

**Te mahi ki ASB | Working for ASB**:
In return, you will work for an organisation that places huge importance and focus on its people, where the sky is the limit for development and career opportunities. ASB is committed to fostering a culture that respects your unique contributions and supports your personal and professional growth.

We offer a flexible and supportive work environment with industry leading benefits that include Choice options, Health, Life and Income protection insurance plus several leave and banking benefits.

**Me pēhea te tono | How to apply**:
**_ If this role sounds like it might be the one for you then please click "apply"we'd love to hear from you_**

**Job details**:

- Reference #- SS158687- Posted on- 21 Nov 2024- Location(s)- Auckland, North Wharf- Expertise- Insurance - Life/Risk, Leadership, Operations, Sales and Service Manager- Work type(s)- Full Time- insurance servicing manager pd sept 22 v2.docx Application closes on 08 Dec 2024 23:55


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