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Personal Insurance Consultant

5 months ago

Auckland City, New Zealand Ando Insurance Group Limited Full time

**About the role**

We have an exciting opportunity for a motivated professional with excellent relationship and people skills to join our Partner Channel - Service Delivery team as a Personal Insurance Consultant on a 12 month fixed-term basis. This is an exciting opportunity for an insurance professional to hone their customer service and underwriting skills in a fresh-thinking workplace.

Helping our business grow and succeed in a challenging and changing environment, you’ll be responsible for:

- Responding to customer calls and enquiries within agreed timeframes, assessing their needs, and giving options and solutions.
- Actioning policy renewals and updating terms as appropriate.
- Managing customer and policy amendments throughout the policy lifecycle.

**Skills & Experience**

This role is ideal for an insurance professional who is proactive, a strong team player, and has a genuine desire to engage with customers and deliver excellent service. To be successful in this role you ideally will have:

- At least 1-2 years of experience in insurance.
- A strong understanding of underwriting principles & the ability to communicate them effectively to others.
- A proven track record of exemplary customer service.
- Willingness to work effectively with our awesome team and contribute to team goals.

**Benefits of being an Andonian (not just limited to the below)**:

- Wellbeing (Sick) Leave 20 days per annum.
- 1 week of paid parental discretionary leave to either parent.
- Discounted Ando Insurance Policies.
- Hybrid working environment.
- Dog friendly offices.
- Career Coaching & Professional Development Support.
- Employee Assistance Program.

**About the company**

At Ando, we're taking a fresh approach to the way insurance works in New Zealand.

Since opening our doors in 2015 we have achieved strong growth in the New Zealand insurance market and have continued to focus on using new technology to deliver vastly improved customer experiences.

Our customers are at the heart of everything we do at Ando. You’ll need a commitment to providing the highest level of customer satisfaction and a desire to make the complex seem simple. This role will give you the opportunity to develop your insurance & professional knowledge in an environment that encourages flexibility and forward thinking.