Customer Relations Specialist

2 months ago


Auckland, New Zealand Jacobs Douwe Egberts Full time

Supply Chain Auckland Full-time New Zealand
Job DescriptionWe are looking for a Customer Relations Specialist to join our vibrant CS team of 5 on an 18 month fixed term contract. Reporting to the Customer Services Manager, you will play a vital role in providing support to customers (internal and external) in ensuring that all orders and delivery issues are promptly resolved with the highest level of customer service.
You will be responsible for, but not limited to:
Ensuring all outbound and inbound calls are made for customer orders as per call cycles.Ensuring customer orders for both professional and retail business are entered into our ERP system accurately (including back orders if applicable) to ensure customer requirements & expectations are met.Execute up-sell JDE strategies to increase sales and expand a customer's product range within the existing customer base.Building rapport with all customers and potential customers of JDE.Respond to customer complaints requiring investigation in a timely manner.Working with internal stakeholders to ensure organisational cohesion with all customer-focused initiatives.Facilitation of email requests; orders, product/pricing inquiries (internal and external customers), consumer complaints, etc.Daily completion of Credit Request and product returns.QualificationsTo be the best Customer Relations Specialist for this role, we're looking for someone who has the following skills and experience:
3 years' experience in Customer Services/Call Centre.Coffee and tea knowledge – advantage.ERP systems experience – SAP and/or SalesForce.Excellent communication and interpersonal skills.Attention to detail and ability to prioritize tasks effectively.Strong troubleshooting skills and ability to learn new technologies quickly.Unrestricted legal work rights in New Zealand.Additional InformationHybrid working – after successful training.Half day birthday leave.Delicious coffee and tea on-site and quarterly free staff parcels including a range of our coffee and tea brands.Great opportunity to get into the world of coffeeIf you think you're up for a new challenge just like this, please grab a cuppa, brush up your CV and apply now (it's really easy, we promise). Short cover letters (in the Message section) outlining your motivation to join JDE Peet's in this role are greatly appreciated.
If you have any questions you'd like to ask before applying, feel free to send an e-mail to ******.
Note: no applications are handled via e-mail.
We are not an accredited employer therefore cannot assist with work visas and currently only accepting applications of candidates who have already obtained legal rights to work in NZ without restrictions. JDE Peet's is the world's leading pure-play coffee and tea company, serving approximately 4,200 cups of coffee or tea per second, and is headquartered in the Netherlands. For more than 265 years, we've been inspired by the belief that it's amazing what can happen over a cup of coffee. We unleash the possibilities of coffee and tea in more than 100 countries with a portfolio of over 50 brands including Kiwi favourites such as Moccona, L'OR, Hummingbird, Bell Tea, Jed's, Ti Ora and more. In 2023, JDE Peet's generated total sales of close to 15 billion NZD and employed a global workforce of more than 20,000 employees.
We offer our people a range of learning and development programs to support their personal growth and we believe that a diverse and inclusive culture enables us to serve every coffee and tea lover in the best possible way.

#J-18808-Ljbffr



  • Auckland, New Zealand Jacobs Douwe Egberts Full time

    Supply Chain Auckland Full-time New ZealandJob DescriptionWe are looking for a Customer Relations Specialist to join our vibrant CS team of 5 on an 18 month fixed term contract. Reporting to the Customer Services Manager, you will play a vital role in providing support to customers (internal and external) in ensuring that all orders and delivery issues are...


  • Auckland, New Zealand Research Council Full time

    Supply Chain Auckland Full-time New Zealand Job DescriptionWe are looking for a Customer Relations Specialist to join our vibrant CS team of 5 on an 18 month fixed term contract, reporting to the Customer Services Manager you will play a vital role in providing support to customers (internal and external) in ensuring that all orders and delivery issues are...


  • Auckland, New Zealand Airnewzealand Full time

    Kia ora!Air New Zealand has an opportunity for a pragmatic and experienced employment lawyer to join our Workplace Relations team on a fixed term basis to cover parental leave for 14 months.As a Workplace Relations Specialist ('People Specialist'), you would be part of our broader People function and would report to the People Lead – Workplace Relations....


  • Auckland City, New Zealand COUNTDOWN NZ SUPPORT Full time

    **Ready to make an impact?** We’re looking for a Communications Specialist to join our team here in Aotearoa reporting to our Head of Public Relations, Media & Community. The PR and media relations team exists to build the Woolworths NZ brand and support its reputation - creating better experiences for customers, team members and communities for a better...


  • Auckland, New Zealand Muster Limited Full time

    Customer Relations Manager (BBBH3688) Mount Wellington, Auckland, New ZealandCustomer Relations Manager – 6 Month ContractEmbark on an extraordinary journey with Hyundai Motors New Zealand, a leading force in the global transport market, revolutionising the industry with cutting-edge clean energy EV and hydrogen cell technology.Customer experience is at...


  • Auckland City, New Zealand 2degrees Mobile Limited Full time

    At 2degrees, our mission is to Fight for Fair. Join us and be part of a crew that's customer obsessed, challenges norms, owns it and cares for our people! **Do you have a knack for solving problems?** **Manager - Customer Relations** **Your role, your journey | Te Huarahi Whakatipu** **How you'll show up | Tu mai Tu Rangatira** - Lead and develop our...


  • Auckland City, New Zealand Expedia Group Full time

    **Senior Public Relations Specialist** As the Senior PR Specialist for Expedia Group in Australia and New Zealand, you will be responsible for managing New Zealand consumer public relations activity while supporting the Australian team on key campaigns, projects and Trans-Tasman activity. Working across leading travel brands Expedia, Bookabach, Stayz and...


  • Auckland, New Zealand Lawson Williams Specialist Recruitment Full time

    Lawson Williams Specialist Recruitment – Auckland, North IslandFull time, Permanent4 days ago, from Lawson Williams Specialist RecruitmentAbout the Role:This business is a well-regarded vertically integrated food processor and recognised as a leader in their sector. They are seeking a detail-oriented and proactive Site Quality Assurance Specialist to...


  • Auckland City, New Zealand Arthrex Full time

    Customer Service Specialist - Loan Kits ARTHREX NEW ZEALAND **Title**: Customer Service Specialist **Dept.**: Operations **Reports To**: Customer Service Team Leader **Updated**: January 2021 **Mercer Code**: N/A **Summary Requirements**: To perform this role successfully, an individual must be able to perform each essential activity to a satisfactory...


  • Auckland, New Zealand Eroad Full time

    Customer Engagement Specialist Apply locations: Auckland (Albany HQ) (NZ)Time type: Full timePosted on: Posted 2 Days AgoTime left to apply: End Date: December 13, 2024 (25 days left to apply)Job requisition id: JR100781A career with EROAD offers the unique opportunity to work in a fast-growing organisation that is at the forefront of in-vehicle technology,...


  • Auckland, New Zealand Eroad Full time

    Customer Engagement SpecialistApply locations: Auckland (Albany HQ) (NZ)Time type: Full timePosted on: Posted 2 Days AgoTime left to apply: End Date: December 13, 2024 (25 days left to apply)Job requisition id: JR100781A career with EROAD offers the unique opportunity to work in a fast-growing organisation that is at the forefront of in-vehicle technology,...


  • Auckland City, New Zealand Emergent Full time

    Auckland or Wellington based - Great remuneration package - Supportive team environment and work flexibility We are looking for an experienced Employment Law specialist with leadership experience to join our client in management position. You will be responsible for leading a team of ER specialists to provide expert advice to senior leaders in the business....


  • Auckland City, New Zealand Axsys Full time

    Hi! And thanks for stopping by! - We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to...


  • Auckland City, New Zealand MYOB Full time

    Hi! And thanks for stopping by! We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to...


  • Auckland City, New Zealand The New Zealand Automobile Association Inc. Full time

    **Customer Advocacy Specialist**: - **Reference**: 36148 - **Posted on**: 30 Sep 2024 - **Closes on**: 09 Oct 2024 10:57 - **Locations**: Auckland - Central - **Job level**: Experienced (3 - 7 years) - **Work type**: Full-time - **Additional info**: Customer Advocacy Specialist.pdf **What You'll Be Doing | Mō te Tūranga** As a **Complaint Advocacy...


  • Auckland City, New Zealand Vector NZ Full time

    Customer Connections Specialist - Full-time - Engagement type: Permanent - Employee - Department: Customer Excellence **Energise your career** If you like the idea of being a part of mahi that makes a fundamental difference to the lives of people in your community, then perhaps you should think about a role at Vector. So much of what we take for granted...


  • Auckland City, New Zealand Vector NZ Full time

    Customer Connections Specialist Full-time Engagement type: Fixed Term - Employee Department: Customer Excellence **Energise your career** If you like the idea of being a part of mahi that makes a fundamental difference to the lives of people in your community, then perhaps you should think about a role at Vector. So much of what we take for granted in...


  • Auckland City, New Zealand Give A Grad A Go Full time

    Salary of $57,000 + KiwiSaver Contributions - Well structured onboarding and training programs - Hands on training and support **Are you looking for a role in a rewarding not for profit?** **Company Profile - Not for profit** This not-for-profit organisation are pioneers in the ticketing industry. With offices in Sydney, NZ, and the USA they are looking to...


  • Auckland City, New Zealand Tradify Limited Full time

    Tradify is a dynamic SaaS company, (and **Finalist **in the **Best Places To Work**) creating waves in the software industry. Our mission is to transform how tradespeople run their businesses by providing them with software they can depend on. We are looking for an energetic and motivated Customer Support Specialist with strong people skills to help us...


  • Auckland, New Zealand Roman Health Pharmacy Llc Full time

    Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.  At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...