Customer Relations Manager

1 month ago

Auckland, New Zealand Muster Limited Full time

Customer Relations Manager (BBBH3688) Mount Wellington, Auckland, New ZealandCustomer Relations Manager – 6 Month ContractEmbark on an extraordinary journey with Hyundai Motors New Zealand, a leading force in the global transport market, revolutionising the industry with cutting-edge clean energy EV and hydrogen cell technology.Customer experience is at the heart of everything they do, and in the pivotal role of Customer Relations Manager, you will play a key part in shaping that experience.In this role, you will manage customer complaints and feedback, ensuring swift resolutions while analysing trends to drive continuous improvement.Your efforts will not only enhance customer satisfaction but also strengthen their reputation as a customer-centric organisationThis role will start in January 2025 and is a fixed term 6 month contract.BenefitsBeing part of a 100% New Zealand owned companyOngoing training and developmentCollaborative, innovative, and engaging cultureThe DetailManage and respond to customer communications received by email, phone, text, and social mediaConduct inquiries and analyse customer complaintsLiaise with dealerships, sales, and service managementDevelop and maintain relationships with customersAct as a primary contact for customer queries and complaintsMonitor key performance indicators related to customer satisfactionPromote best practices in customer complaint managementGather and analyse customer feedbackDrive a positive complaints culture internally to ensure complaints are welcomed and encouragedAbout YouExperience handling and analysing complaintsStrong attention to detail and accuracy in data entry and record-keepingAbility to implement and drive processesAbility to act with sensitivity and remain objective and impartialSolutions-driven with the ability to multitask and meet deadlinesMethodical and able to remain calm under pressureVery strong telephone, written, and general communication skillsIf you feel that you have the skillset and personality for this role, please apply now with a relevant cover letter and CV outlining why you are the perfect candidate
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