Manager - Customer Relations

4 months ago


Auckland City, New Zealand 2degrees Mobile Limited Full time

At 2degrees, our mission is to Fight for Fair. Join us and be part of a crew that's customer obsessed, challenges norms, owns it and cares for our people

**Do you have a knack for solving problems?**

**Manager - Customer Relations**

**Your role, your journey | Te Huarahi Whakatipu**

**How you'll show up | Tu mai Tu Rangatira**
- Lead and develop our team of Customer Relations staff to ensure prompt and exceptional resolution of complaints lodged with external industry bodies.
- Own and review all of 2degrees' complaint resolution related processes and external service level commitments.
- Be a champion for customer experience, providing feedback to the broader business on customer experience on continuous improvement opportunities.
- Foster the growth of your team by setting clear goals, expectations and providing regular feedback and development opportunities

**What you'll get | Ngā rauemi Manaakitanga**
- Career development - You're our focus. Keep on developing your talent as we continue to offer you career development opportunities
- Annual Volunteer Leave - Support charities of your choice with paid volunteer days every year.
- Flexible working - Hero your lifestyle with a blend of in office and at home working.

**2degrees. It's time for something different**

**2degrees, kua tae te wa kia eke panuku.**
- Job Details
- Reference #
- 46446
- Posted on
- 19 Aug 2024
- Closes on
- 02 Sep 2024 17:00
- Location(s)
- Auckland (Head Offices)
- Expertise
- Customer Relations
- Job level(s)
- Team leader, Management
- Work type(s)
- Permanent



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