Customer Support Specialist

4 weeks ago


Auckland, New Zealand Tourism Holdings Limited Full time

Customer Support Specialist - Evening ShiftTourism Holdings Limited – Auckland airport, North IslandAre you a customer service superstar with a knack for problem-solving? Join our On Road Care team and play a key role in ensuring our customers have unforgettable travel experiencesAs an On Road Care team member, you'll provide top-quality support, resolving customer issues swiftly and effectively across various communication channels. You'll work closely with teams and partners to deliver solutions that meet both customer needs and business goals, all while representing thl's values and brand.What you'll do:Offer exceptional support to customers during their holiday, ensuring quick resolution to any product or service concernsManage and resolve complaints efficiently, balancing customer needs with business objectivesMaintain up-to-date knowledge of our fleet and New Zealand's geography to deliver accurate informationBuild strong relationships with suppliers to enable prompt solutionsProcess records, logs, and reports, ensuring all details are accurate and up to dateWhat we're looking for:Strong customer service skills and experience in complaint resolutionExcellent interpersonal, communication, and problem-solving abilitiesConfidence using Microsoft Office (Outlook, Excel, Word)Ability to manage pressure, work collaboratively, and adapt to new systemsAvailability to work flexibly, including weekends and public holidaysJoin a team that values service, teamwork, and growth. We offer a supportive environment where you'll help make memorable holiday experiences for our customers.Ready to make a difference? Apply now to join the thl team
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