Customer Support Specialist

5 months ago

Auckland City, New Zealand RWA Technology People Full time

Work for a leading New Zealand owned, IT Support & Communications Company
- Great Location, modern offices in Auckland CBD.
- Great Opportunities for career progression

Formed in 2008, Our client is a leading New Zealand owned, IT Support & Communications Company. As an NZ owned and operating MSP experiencing significant growth, we require a wellrounded IT support engineer with logical problem-solving skills and excellent communication

skills to join our tight-knit team

You’ll be tasked with supporting our clients and platforms both remotely and face to face from simple requests to complex problems. You’ll also be liaising with our senior support and network teams to implement changes and

solutions

**About you**

You are a dedicated IT support specialist with a passion to assist your clients and are ready to take the next step in your IT career. You have 2-3 years technical support desk experience, can communicate effectively and successfully support client platforms with assistance from an experienced team around you.
- Excellent understanding of Microsoft Device, Cloud and Server technologies.
- 2+ years’ NZ based service desk and desktop experience with on-premise solutions (Devices, Servers, backup solutions, network devices).
- Experience with call logging systems to manage customer incidents and requests effectively within SLA parameters.
- Leadership skills will be preferred along with a holistic approach to support to manage requests based on urgency and skillset of engineers
- Passionate about customer service and experience in establishing professional client relationships
- Excellent communication skills as you will be liaising with our clients and you will need to explain technical detail in plain English.
- IT Certifications are preferred with the ambition to continue to obtain required certifications and upskill in current technologies.

Your interest will be treated in the strictest of confidence.

CS - 3678929

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