Technical Support Administrator

1 week ago

Auckland, New Zealand Jacobs Douwe Egberts Full time

Operations Professional Auckland Full-time New ZealandJob DescriptionWe are looking for a Technical Support Administrator to join our technical team. You will play a crucial role in ensuring smooth operations by providing technical assistance to our Out of Home customers (OOH - fuel stations, cafés, and hotels etc) and administrative support to 3 of our skilled technicians maintaining our coffee machinery.You will be responsible for, but not limited to:Provide phone and email assistance on the technical service support lineCommunicate and liaise with internal technicians and OOH customers with the aim to resolve technical issues via phoneEscalate complex issues to appropriate teams and follow up until resolutionMaintain systems data including accurate records of customer interactions, technical issues, and resolutionsSupporting the implementation of Salesforce to the businessLoading and facilitation of oil channel general services monthlySetup, amend and terminate general services agreementsQualificationsTo be the best Technical Support Administrator, we're looking for someone who has the following skills and experience:At least 2 years customer service experiencePrevious barista and coffee machine experience – AdvantageSAP experience - AdvantageStrong troubleshooting skills and ability to learn new technologies quicklyExcellent communication and interpersonal skillsAttention to detail and ability to prioritize tasks effectivelyValid Unrestricted Work VisaAdditional InformationWhat's in it for you?Competitive salary, 3% Kiwisaver Employer Contribution and Discretionary BonusIncome Protection and Life InsuranceSubsidized Medical Insurance for you and your familyEnjoy half a day off on your birthdayDelicious coffee and tea on-site and quarterly free staff parcels including a range of our coffee and tea brandsGreat opportunity to get into the world of coffeeIf you think you're up for a new challenge just like this, please grab a cuppa, brush up your CV and apply now (it's really easy, we promise). If you have any questions you'd like to ask before applying, feel free to send an e-mail to ******: no applications are handled via e-mail.We are not an accredited employer therefore cannot assist with work visas and currently only accepting applications of candidates who have already obtained legal rights to work in NZ.Who we are?JDE Peet's is the world's leading pure-play coffee and tea company, serving approximately 4,200 cups of coffee or tea per second, and is headquartered in the Netherlands. For more than 265 years, we've been inspired by the belief that it's amazing what can happen over a cup of coffee. We unleash the possibilities of coffee and tea in more than 100 countries with a portfolio of over 50 brands including Kiwi favourites such as Moccona, L'OR, Hummingbird, Bell Tea, Jed's, Ti Ora and more. In 2022, JDE Peet's generated total sales of close to 15 billion NZD and employed a global workforce of more than 20,000 employees.We offer our people a range of learning and development programs to support their personal growth and we believe that a diverse and inclusive culture enables us to serve every coffee and tea lover in the best possible way.
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