Technical Support Administrator

6 months ago

Auckland City, New Zealand JACOBS DOUWE EGBERTS Full time

**Company Description** Who we are?**

JDE Peet’s is the world's leading pure-play coffee and tea company, serving approximately 4,200 cups of coffee or tea per second, and is headquartered in the Netherlands. For more than 265 years, we’ve been inspired by the belief that it’s amazing what can happen over a cup of coffee. We unleash the possibilities of coffee and tea in more than 100 countries with a portfolio of over 50 brands including Kiwi favourites such as Moccona, L’OR, Hummingbird, Bell Tea, Jed’s, Ti Ora and more. In 2022, JDE Peet’s generated total sales of close to 15 billion NZD and employed a global workforce of more than 20,000 employees.

We offer our people a range of learning and development programs to support their personal growth and we believe that a diverse and inclusive culture enables us to serve every coffee and tea lover in the best possible way.

We are looking for a Technical Support Administrator to join our technical team, you will play a crucial role in ensuring smooth operations by providing technical assistance to our Out of Home customers (OOH - fuel stations, cafés, and hotels etc) and administrative support to 3 of our skilled technicians maintaining our coffee machinery.

You will be responsible for, but not limited to:

- Communicate and liaison with internal technicians and OOH customers with the aim to resolve technical issues via phone
- Escalate complex issues to appropriate teams and follow up until resolution
- Maintain systems data including accurate records of customer interactions, technical issues, and resolutions
- Supporting the implementation of Salesforce to the business
- Loading and facilitation of oil channel general services monthly
- Setup, amend and terminate of general services agreements

**Qualifications**
To be the best Technical Support Administrator, we’re looking for someone who has the following skills and experience:

- Atleast 2 years customer services experience
- Previous barista and coffee machine experience - Advantage
- SAP experience - Advantage
- Strong troubleshooting skills and ability to learn new technologies quickly
- Excellent communication and interpersonal skills
- Computer Proficiency
- Attention to detail and ability to prioritize tasks effectively
- Valid Unrestricted Work Visa

**Additional Information** Perks**

What’s in it for you?
- Competitive salary, 3% Kiwisaver Employer Contribution and Discretionary Bonus
- Income Protection and Life Insurance
- Subsidized Medical Insurance for you and your family
- Enjoy half a day off on your birthday
- Delicious coffee and tea on-site and quarterly free staff parcels including a range of our coffee and tea brands
- Great opportunity to get into the world of coffee

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