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Live Chat Officer

2 months ago


Auckland, New Zealand International Paper Full time

Job Description: International Paper is seeking a confident and resilient Live Chat Officer to join our team in Auckland, NZ.As a part-time entry-level position, the Live Chat Officer will be responsible for providing exceptional customer service through live chat interactions with customers.This role requires critical thinking skills and the ability to lead conversations in a professional and engaging manner.Responsibilities: - Respond to customer inquiries and provide support through live chat - Resolve customer issues and complaints in a timely and efficient manner - Identify opportunities to upsell products or services to customers - Collaborate with other team members to ensure a seamless customer experience - Maintain accurate records of customer interactions and transactions - Stay up-to-date on product knowledge and company policies - Provide feedback to management on customer trends and issues Requirements: - Confident and resilient personality - Strong critical thinking skills - Ability to lead conversations and engage customers effectively - Excellent written communication skills - Ability to multitask and prioritize tasks - Willingness to learn and adapt to new technologies - High school diploma or equivalent Benefits: - Parental leave - Free food - Joining Bonus Working Environment: At International Paper, we support our employees in their personal and professional development.We provide a positive and inclusive work environment where employees can thrive and grow in their careers.Deadline to Apply: September 6, 2024 Equal Opportunity Statement: International Paper is an equal opportunity employer and is committed to creating a diverse and inclusive workplace.We welcome applications from all qualified individuals, regardless of race, gender, age, religion, disability, or any other protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.