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Senior It Service Support

4 weeks ago

Christchurch, New Zealand Wwnz Support Full time

Key IT support role to enable the delivery of technology to our Franchisee store environments
Competitive base salary + grocery discount + other group discounts
Christchurch based and hybrid / flexible working environment

We Are Woolworths Group
We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – 'to create better experiences together for a better tomorrow.' It's that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.
If you're excited to turn today's blue sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.
Welcome to FreshChoice
At FreshChoice our aim is to provide our locals quick and friendly service with a range that has everything customers want and is just what they need.
Because our owners live locally we think we've got a pretty good idea about what people in our communities need in a supermarket. As a result, we have a wide range of everyday essentials, and those little treats that make life that wee bit more enjoyable.
Whether you're starting, already on the way to achieving your goals, or at the top of your game, we can help you build a brilliant retail career - the opportunities are endless
.About the Role | Mo te Turanga
This is a key role within our regional Support office in Christchurch to provide help desk and IT support to the Woolworths New Zealand 74 Franchise supermarkets trading under the Freshchoice Brand. You will ensure Store systems are supported enabling the delivery of secure and reliable IT services, resolving faults and service requests in a timely and effective manner.
We embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach. Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude. We continually seek ways to pair, collaborate, support, and learn from each other as a team
As part of a small IT Team, the successful applicant will be passionate about what they do, have outstanding communication skills and have the willingness to go the extra mile for our customers.
Your key responsibilities will include:

Technical and process problem diagnosis and resolution while being a senior for the team members that report into this position.
Training and coaching others both externally and internally to build capability and ensure high-quality customer experience for all users.
Providing backup support/knowledge for other IT responsibilities.
Act as SME for specific IT areas of technical, software and process.
Create software test scripts and implement tests to ensure software changes are as per specifications.
Install updates to technologies/systems and identify their impacts to ensure efficient business operations.
Liaise with internal stakeholders regularly to ensure that their needs are being met and to pre-empt future needs.
Supporting the store POS and Back office systems.

About You | Mou
You'll bring in the IT knowledge of networking, infrastructure and technologies along with your customer focussed and continuous improvement mindset.
To be successful in this position possess the following key skills:

The ability to work to tight deadlines and as such excellent time management skills.
Ability to prioritise and multitask.
Strong technical skills along with analytical and problem-solving skills.
A high level of communication skills both verbal and written.
Ability to suggest improvements to technologies/systems to maximise efficiency and productivity.
The ability to understand and analyse issues or requests from the business and translate them into technical requirements for solution development delivery.
Ability to work in a small team, be flexible and be able to learn and understand multiple systems.

As a function of this role, the successful applicant will be required to be on call on a rotational basis of one week in three and will be paid an allowance.
Working with Woolworths NZ | Me mahi tahi tatou ki Woolworths NZ
Our purpose is to make Kiwis' lives a little better every day.
There is plenty of scope for new ideas, lots of room for you to add value, and importantly, you'll be working with a business that touches the lives of three million New Zealanders a week. We offer a diverse range of career opportunities across our ecosystem.
Woolworths NZ
Cartology, Vineonline & Woolworths NZ
Primary Connect
Wholesale Distributors Limited (Fresh Choice)
We are proud to be a Work 180 endorsed employer for all women, view the great work we do here .
Come as you are | Nau mai, whakatau mai
We're an equal opportunity employer and are committed to the principle of equal opportunity for all.
If you're smart and good at what you do, let's work together | Me mahi tahi tatou

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