Customer Success Assistant

1 month ago


Nelson, New Zealand Freddie Mac Full time

Job Description: Freddie Mac is seeking a part-time Customer Success Assistant to join our remote team in Nelson, NZ. As an Associate level position, the ideal candidate should have at least 2 years of experience in a similar role. Responsibilities: - Provide excellent customer service and support to clients via phone, email, and chat - Assist customers with troubleshooting issues and providing solutions - Proactively reach out to customers to ensure they are satisfied with our products and services - Collaborate with other team members to share customer feedback and improve processes - Maintain accurate records of customer interactions and transactions - Work closely with the Customer Success Manager to identify trends and opportunities for improvement Requirements: - Resilient and adaptable with the ability to work independently in a remote environment - Strong attention to detail and excellent time management skills - Exceptional communication and interpersonal skills - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent required, Bachelor's degree preferred Benefits: - Company-provided equipment for remote work - Parental leave for new parents - Employee discounts on Freddie Mac products and services Working Environment: Join a team at Freddie Mac that leads the industry with cutting-edge ideas and solutions. We value collaboration, innovation, and a commitment to excellence in everything we do. Deadline to Apply: July 14, 2024 Equal Opportunity Statement: Freddie Mac is an equal opportunity employer and is committed to creating a diverse and inclusive workplace where all employees are valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.



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