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Customer Service Officer
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Job Description:Mohawk Industries is seeking a part-time Customer Service Officer to join our team in Nelson, Nelson, NZ. This is an entry-level position, perfect for someone with at least 1 year of experience in customer service. The ideal candidate will be hardworking, confident, detail-oriented, and have strong planning skills.Responsibilities:- Assist customers with inquiries, concerns, and feedback via phone, email, and in person- Process orders, returns, and exchanges accurately and efficiently- Maintain customer records and databases- Resolve customer complaints in a professional and timely manner- Collaborate with other departments to ensure customer satisfaction- Provide product information and recommendations to customers- Assist with inventory management and restockingRequirements:- 1+ years of experience in customer service- Hardworking and confident attitude- Strong attention to detail and planning skills- Excellent communication and interpersonal skills- Ability to multi-task and prioritize tasks effectively- Proficient in Microsoft Office and CRM software- Ability to work independently and as part of a teamBenefits:- Employee discounts on Mohawk Industries products- Relocation allowance for eligible candidates- Retirement plan optionsWorking Environment:At Mohawk Industries, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and a collaborative spirit among our team members.Deadline to Apply:August 26, 2024Equal Opportunity Statement:Mohawk Industries is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status in accordance with applicable federal and state laws.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
