Remote Customer Care Representative

1 month ago


Nelson, New Zealand Discovery Communications Full time

Job Description: As a Remote Customer Care Representative at Discovery Communications, you will be responsible for providing exceptional customer service to our clients in Nelson, New Zealand. This part-time position at the Associate Level requires a minimum of 2 years of experience in a customer service role. We are looking for individuals who are resourceful and energetic, with strong soft skills in teamwork and decision-making. Responsibilities:- Responding to customer inquiries via phone, email, and chat- Resolving customer complaints in a professional and timely manner- Providing product information and assistance with order processing- Escalating complex issues to the appropriate department for resolution- Building strong relationships with customers to ensure satisfaction and repeat business- Keeping accurate records of customer interactions and transactions Requirements:- 2+ years of experience in a customer service role- Excellent communication and interpersonal skills- Proficiency in Microsoft Office and CRM software- Ability to work independently and as part of a team- Strong problem-solving skills and attention to detail- Availability to work flexible hours, including evenings and weekends- High school diploma or equivalent Benefits:- Disability insurance- Free accommodation- Company transportation Working Environment:At Discovery Communications, we offer a dynamic workplace that values teamwork, fostering innovation, and shared success. Our team is dedicated to providing top-notch customer service and creating a positive experience for all our clients. Deadline to Apply:June 29, 2024 Equal Opportunity Statement:Discovery Communications is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other status protected by law. All qualified candidates are encouraged to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.



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