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Customer Service Assistant

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Nelson, New Zealand Westrock Full time

Job Description: WestRock is seeking a motivated and resilient Customer Service Assistant to join our team in Nelson, NZ. As a part-time Associate Level position, the Customer Service Assistant will play a crucial role in providing exceptional customer service to our clients. The ideal candidate will have at least 4 years of experience in a customer service role and possess strong research skills and attention to detail. Responsibilities:- Respond to customer inquiries via phone, email, and in-person in a timely and professional manner- Process orders, returns, and exchanges accurately and efficiently- Maintain customer records and update information as needed- Collaborate with other departments to resolve customer issues and ensure customer satisfaction- Assist with special projects and initiatives as assigned by management Requirements:- 4 years of experience in a customer service role- Resilient and motivated personality traits- Strong research skills and attention to detail- Excellent communication and interpersonal skills- Ability to work independently and as part of a team- Proficiency in Microsoft Office and customer service software Benefits:- Remote work flexibility- Travel opportunities- Vision insurance Working Environment:At WestRock, we thrive in a culture that embraces change and responds resiliently to challenges. Our team is dedicated to providing the best possible customer service experience and we are looking for a Customer Service Assistant who shares our commitment to excellence. Deadline to Apply:September 10, 2024 Equal Opportunity Statement:WestRock is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.