Senior Customer Success Manager

3 weeks ago

Christchurch, New Zealand Onside Support Coordination Full time

Account & Relationship Management (Sales) Full time Onside is a growing, well-backed Agri-tech SaaS business, delivering risk management software tailored to the rural sector. As recognised leaders in biosecurity, our purpose is clear: to give rural communities the freedom to grow. From tracking disease outbreaks to monitoring movements, our high-tech approach to biosecurity sets a new standard in agricultural protection. Our simple-to-use software is trusted by agribusinesses across Australia and New Zealand, with global expansion on the horizon. We are powered by a championship team driven by audacious goals, high standards, and a high-performance model that places balance at the forefront. Join our team to own the retention and growth of Onside's customers through effective long-term account management. Requirements What to expect Nurture and maintain strong relationships with our farmers, growers and other agribusiness customers to drive positive engagement. Take ownership of the long-term retention of a portfolio of Onside's customers nationwide. Analyse engagement and product usage data, account health indicators, and other metrics to identify opportunities to upsell or cement customer retention. Proactively find opportunities to maximise value, and meet expansion revenue goals, driving uptake of product features and solutions. About you Experience in customer success and account management within a fast-paced SaaS environment. Ability to build rapport quickly, make lasting positive impressions. Commercially minded, target orientated and data-driven. Strong organisational skills and demonstrated ability to manage projects. Excellent problem-solving and analytical abilities to identify and address customer needs and challenges. Collaborative team player, focused on delivering the best outcome for the customer and for Onside. Benefits Joining our team You'll be joining a purpose driven, well-backed business ready to leap to the next level. There is no red tape, everybody has a voice, and every voice counts. You have a seat at the table. Our success is supported by a hybrid working model, vibrant office space in the heart of Christchurch, a high-performance framework that includes regular feedback, recognition, and learning opportunities. As this role directly impacts revenue generation, you will be rewarded with a base salary and commission that align with the net revenue retention of your portfolio. #J-18808-Ljbffr

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