Hotel Duty Manager

1 month ago

Auckland City, New Zealand NS hotel Services Eden Limited Full time

Duty Manager
As the Duty Manager, you play a crucial role in orchestrating a seamless hotel experience. Your leadership and strategic approach are vital for ensuring guest satisfaction and operational excellence. Here’s a detailed overview of what you’ll be responsible for, and the qualities needed to excel:

Primary Responsibilities

Guide Daily Operations :

Oversee the hotel’s daily operations to ensure everything runs smoothly, from guest check-ins and check-outs to room service and maintenance.
Implement and monitor operational procedures to maintain high standards of service and efficiency.

Lead and Mentor the Front Office Team :

Inspire, train, and support your team to enhance their skills and performance.
Foster a positive and growth-oriented environment where staff feel valued and motivated.

Collaborate with Guests :

Address and resolve guest concerns with a proactive and empathetic approach.
Act as the primary point of contact for guest feedback, ensuring their needs are met and their issues are resolved effectively.

Roster Planning and Preparation :

Assist in creating and managing staff rosters to ensure adequate coverage and operational efficiency.
Balance staffing needs with operational demands and staff availability.

Show Authenticity :

Bring your unique personality and approach to every shift, enhancing guest interactions and team dynamics.
Cultivate an atmosphere of genuine hospitality and warmth.



Skills and Experience

Proven Expertise in Hotel Operations :

Demonstrated experience in hotel management or related roles, with a strong background in leadership positions such as Team Leader, Supervisor, or Manager.
A comprehensive understanding of hotel operations and team management is essential.

Multitasking and Pressure Management :

Excellent organizational skills with the ability to handle multiple tasks simultaneously.
Proven capability to remain calm and efficient under pressure, ensuring smooth operations and high guest satisfaction.

Strong Communication Skills :

Exceptional verbal and written communication skills are crucial.
Ability to convey information clearly and effectively to both guests and team members.

Flexibility with Scheduling :

Willingness to work a flexible schedule, including nights, weekends, and public holidays.
Adaptability to various shifts and operational needs is essential for success in this role.



Position Details

Hourly Rate : $31.61 NZD per hour
Employment Type : Permanent Full-Time
Minimum Hours : 30 hours per week
3 years of proven related experience or a level 4 qualification


Embrace the Challenge
With your expertise, enthusiasm, and proactive approach, you’ll excel as the Duty Manager, driving the team to new heights and creating exceptional experiences for guests. Your leadership will be the key to a successful and vibrant hotel environment.
 

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