Technical Account Manager
2 weeks ago
Account & Relationship Management (Sales)The Role: The Technical Account Manager is a key role that ensures the success of the service we deliver to our customers. It is designed to provide a full-service support model for our customer's current and future IT requirements.The Technical Account Manager has the relevant industry knowledge to work with our customers to understand their business priorities. You will apply practical thinking and execute those day-to-day and longer-term actions needed to ensure our business solutions align with our customers and their employee needs. You will have a structured approach with a high standard of service, ethics, and professionalism. You are driven by the challenge of delivering great service and you thrive on the ability to make a difference.In this role, we are looking for an experienced Technical Account Manager who can help us shape and build a world-class Managed Services business.The Technical Account Manager reports to the Global Manager of Customer Success.We need someone who:has experience in service and process design, development, and implementationhas experience building technical roadmaps for organisations in commercial, government, and non-profit.has experience actively seeking out and closing upsell opportunitiesis an independent worker capable of self-managementhas experience planning and delivering assessments to align their client's needs with international standards like NZISM, The Australian Essential Eight, NIST, CIS, etc.has the ability to deliver talks and presentations to a wide variety of customershas experience gathering information and drafting reports using Power BI along with other similar toolshas a passion for customer servicehas experience working with a distributed and international teamis hands on and can be part of the core team delivering a new managed serviceKey Responsibilities:Design, build and lead the Modern Management managed service experience, proactively seeking customer-oriented outcomesBe part of the foundation team that delivers Modern Management managed services to our first customers across the USA, Australia, and New ZealandUnderstand your customer's business priorities and needs through continual engagement and building relationships with stakeholders within your customersUnderstand your customer's technical requirements and prioritise needs based on stakeholder engagementWork with Service Delivery to ensure the services are available, delivered and supporting your customers according to agreed service level agreements and stakeholder expectationsEnsure the products, services and processes continually improve and evolve to meet stakeholder expectations for quality and costWork with project managers to ensure that projects are completed on time, to budget and meeting/exceeding expectationsProduce and deliver quality reporting for our customers and for internal managementLead the incident management process, delivering pro-active issue resolution to customers when requiredCo-ordinate with your offshore team members and Mobile Mentor's leadership team to grow our Modern Managed service across the groupPerson Specification:Passion: You are passionate about people and share our belief in unlocking potential through mobile technologiesEnergy: You are intrinsically motivated and bring a personal drive to your work so that you create momentum around your chosen agendaPersonal learning: You have a strong need for ongoing self-development, setting an example for knowledge sharing and learningEntrepreneurial spirit: You enjoy the dynamics of a small company and want to help lead the efforts to grow that businessValues-driven: You are committed to developing a great company cultureCustomer Orientation: You have a friendly and professional attitudeBusiness Understanding: You have a keen interest in business, and you are willing to assist in general operations as required from time to timeAdaptable: You listen to new ideas and can adapt to different situationsForward Thinking: You anticipate the company's needs, plan well and anticipate challenges and opportunities.What we can offer:Flexible hours (you manage your time) totalling 40 hours per week. Sometimes available after hours for emergenciesHybrid working model (some days in the office, from home, or on client sites)Your choice between company-provided mobile phone and laptop or monetised BYOD incentivesCareer growth plan, training, and development opportunitiesRequirements:At least 5 years supporting Windows 10 & 11, iOS, iPadOS, macOS and Android endpointsAt least 5 years supporting Intune and other MDM systemsStrong experience working with Microsoft 365 including TeamsFamiliarity with international standards like NZISM, The Essential Eight, NIST, CIS, and others.Ability to build and deliver assessments to clients to measure alignment with relevant standardsAbility to participate in customer audits and related surveysAbility to work autonomouslyAbility to learn quickly and adapt to product changesProven track record of delivering high quality serviceExcellent stakeholder management, presentation, verbal, and written communication skillsExcellent documentation and timekeeping skillsA degree in Computer Science, MIS or equivalent relevant qualifications is desirable
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Technical Account Manager
2 weeks ago
Auckland, New Zealand Mobile Mentor Limited Full timeAccount & Relationship Management (Sales)The Role: The Technical Account Manager is a key role that ensures the success of the service we deliver to our customers. It is designed to provide a full-service support model for our customer’s current and future IT requirements. The Technical Account Manager has the relevant industry knowledge to work with our...
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Auckland, New Zealand Mobile Mentor Limited Full timeThe Role: The Technical Account Manager is a key role that ensures the success of the service we deliver to our customers. It is designed to provide a full-service support model for our customer's current and future IT requirements. The Technical Account Manager has the relevant industry knowledge to work with our customers to understand their business...
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Technical Account Manager
3 weeks ago
Auckland, New Zealand Mobile Mentor Limited Full timeThe Role: The Technical Account Manager is a key role that ensures the success of the service we deliver to our customers. It is designed to provide a full-service support model for our customer's current and future IT requirements. The Technical Account Manager has the relevant industry knowledge to work with our customers to understand their business...
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Technical Account Manager
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Auckland, New Zealand Mobile Mentor Limited Full timeAccount & Relationship Management (Sales)The Role: The Technical Account Manager is a key role that ensures the success of the service we deliver to our customers. It is designed to provide a full-service support model for our customer's current and future IT requirements.The Technical Account Manager has the relevant industry knowledge to work with our...
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Auckland, New Zealand Joyn Full timeFull timeExcellent package commensurate with experience.This distinguished organization is a leading Atlassian Platinum Solution Partner, recognized for its exceptional track record of delivering outstanding client outcomes.With a commitment to cutting through bureaucracy, they employ a unique, agile-managed service model that drives efficiency and...
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Auckland, New Zealand Joyn Full timeFull time Excellent package commensurate with experience. This distinguished organization is a leading Atlassian Platinum Solution Partner, recognized for its exceptional track record of delivering outstanding client outcomes. With a commitment to cutting through bureaucracy, they employ a unique, agile-managed service model that drives efficiency and...
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Auckland, New Zealand Joyn Full timeFull time Excellent package commensurate with experience.This distinguished organization is a leading Atlassian Platinum Solution Partner, recognized for its exceptional track record of delivering outstanding client outcomes.With a commitment to cutting through bureaucracy, they employ a unique, agile-managed service model that drives efficiency and...
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Technical Account Manager Nz, Es Anz Tam
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Technical Account Manager Nz, Es Anz Tam
1 month ago
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