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Technical Account Manager

4 weeks ago

Auckland City, New Zealand NTT Ltd. Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

We are currently looking for a Technical Account Manager to support the business in achieving its strategic objectives.

You will work with all stakeholders to own operational delivery. The role takes responsibility for managing all the technical aspects of NTT’s relationship with the clients. They act as the client’s trusted advisor and are responsible to deliver ultimate client experience by providing highest quality of technical service. Their primary objective is to strengthen client relationship and increase client satisfaction in the overall technical experience that NTT has rendered from a service perspective.

You will take responsibility for the overall management of large client contracts. Ensuring client satisfaction, service delivery and contract profitability for assigned client contracts. Clients that are managed by Technical Account Managers require service delivery for a number of NTT solutions across multiple sites and disparate geographies.

As a Technical Account Manager, your role encompasses governance across ICT, accountability for project initiatives, and ensuring that allocated resources are fulfilling their expected responsibilities. You are expected to engage with senior management to create strategic roadmaps, take full ownership of technical delivery from start to finish, and serve as a reliable point of contact for the client. Additionally, you should bring a challenger mindset and think outside the box, while being proactive and driven. Your ability to deliver desired outcomes will rely on effectively leveraging virtual teams consisting of both NTT and client staff located onshore.

**Working at NTT**

**Role & Scope**
- Deep ownership of existing services
- Accountable for operational execution and retention of existing services
- Formulating a future view and articulating in road maps

**Operational Excellence**
- Governance across people, process & technology
- Continuous improvement of people, process & technology
- New initiatives that will advance the client business
- Project execution ownership
- Co-Lead Monthly Operations Reviews with client

**Leadership**
- Responsibilities includes governance across all areas of ICT
- Co-Lead monthly internal team meeting
- Operational Strategy
- Co-lead account plan
- Operational team KPI setting

**Management**
- Operations leadership meetings & manager 1:1s
- Developing teams & skillsets for client requirements
- Manage & communicate risks to client services

**Stakeholders**
- Operational Stakeholder management
- Co-lead monthly client Governance - Ops summary

**Innovation**
- Transforming service execution
- Lead Continuous Service improvement
- Grow awareness of NTT offers & services

**What will make you a good fit for the role?**
- 5+ years of experience in a client-facing role, leading and engaging with customers, technologists and/or partners
- Previous experience in a Senior Service Delivery role or client-facing Technical Specialist role.
- Excellent client service orientation and relationship building skills
- Excellent communication skills (both verbally and written) and can use these skills to interact with a variety of stakeholders
- Expert negotiation skills

**A career at NTT means**:

- Being part of a **global pioneer -** where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of **cutting-edge technology -** backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
- ** Making a difference -** by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
- Being **your best self -** in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
- Having ongoing opportunities to **own and develop your career -** with a personal and professional development plan and access to the broa