ICT Support Technician

1 month ago


Auckland City, New Zealand Communication & Training Service Limited Full time

â      Provide IT Support : Deliver effective first-line support to staff, shareholders and drivers, resolving hardware, software, and network issues.
â      Troubleshooting & Diagnosing : Quickly identify technical issues and implement efficient solutions, escalating complex problems to senior technicians when necessary.
â      System Maintenance : Regularly monitor, maintain, and update computer systems, networks, and servers to ensure optimal performance.
â      Install & Configure Hardware/Software : Set up new devices, including desktops, laptops, printers, and peripherals. Install software, troubleshoot desk phones and perform necessary updates.
â      Network Management : Assist in maintaining local area networks (LAN), wide area networks (WAN), and internet systems.
â      Documentation : Maintain accurate records of support requests, system changes, and resolutions within the help desk system.
â      User Training : Provide training and guidance to end-users on the use of IT systems and best practices.
Security Management : Ensure adherence to data security policies, perform backups, and monitor for potential threats or vulnerabilities



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