Senior Service Desk Engineer
3 weeks ago
Help Desk & IT Support (Information & Communication Technology)Full timeHealthcare domain knowledge is advantageousRotating On Call Hours, 1 week every 2 monthsHigh performing team with opportunities for growthOnsite at Auckland CBD OfficeStrong experience needed within a large corporate environment including: PowerShell, MS Licensing, AD, Prem Azure & AzureAD, MFA, ITSM & group policyAbout the role:The Senior Service Desk Engineer provides an excellent customer service experience through various channels and achieves a high rate of service fulfilment for all our client's internal staff. This role ensures that the team standards in incident, process, training, and client values are achieved by the wider Service Desk team. It serves as the first point of contact for most staff members, providing Level 1 and 2 support across various tools and technologies.Responsibilities include:Provisioning and supporting diverse digital and technology services for all end users and Joint Venture personnel.Offering excellent customer service over the phone, by email, or in person.Logging, managing, and resolving incidents and service requests with exceptional detail.Maintaining and updating the Service Desk knowledgebase to improve First Call Resolution and reduce resolution timeframes.Driving Service Desk performance and assisting the Service Desk Manager in achieving KPIs and team targets.Creating training materials for continuous upskilling across the Service Desk.First point of contact for all Digital Services and stakeholders, providing phone, email, and in-person support.Logging and managing requests, incidents, and problems.Proactively managing assigned support calls, providing follow-up and feedback to users.Providing technical expertise and acting as an escalation point for the Service Desk team.Participating in Service Desk coordination tasks and contributing to quality monitoring programmes.Provide Level 1 and 2 support for all production services.Occasional after-hours and weekend work on call.Assist with user education through materials such as tip sheets.Ensure communications are written in a non-technical, customer-friendly manner.Assist in conducting process and customer experience reviews.Experience and skills required:5+ years of experience in IT service and support within a corporate environment.Excellent communication and interpersonal skills.Knowledge of ITIL and experience with ITSM tools and desktop technologies.Experience managing people or backlogs.Knowledge of hospital or healthcare environments is advantageous.Please note - applicants must be located in Auckland and have the right to work. Our client is not accredited and therefore cannot sponsor.If you meet the above requirements due to your previous work experience, please apply via the prompts and Paula Rae Broussard will be in touch. ****** application will include the following questions:Which of the following statements best describes your right to work in New Zealand?How many years' experience do you have as a Service Desk Engineer?What's your expected annual base salary?
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Senior Service Desk Engineer
3 weeks ago
Auckland, New Zealand Momentum Consulting Full timeHelp Desk & IT Support (Information & Communication Technology)Full timeHealthcare domain knowledge is advantageousRotating On Call Hours, 1 week every 2 monthsHigh performing team with opportunities for growthOnsite at Auckland CBD OfficeStrong experience needed within a large corporate environment including: PowerShell, MS Licensing, AD, Prem Azure &...
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Senior Service Desk Engineer
3 weeks ago
Auckland, New Zealand Momentum Consulting Full timeHelp Desk & IT Support (Information & Communication Technology) Full time Healthcare domain knowledge is advantageous Rotating On Call Hours, 1 week every 2 months High performing team with opportunities for growth Onsite at Auckland CBD Office Strong experience needed within a large corporate environment including: PowerShell, MS Licensing, AD, Prem Azure &...
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Senior Service Desk Engineer
3 weeks ago
Auckland, New Zealand Momentum Consulting Full timeHelp Desk & IT Support (Information & Communication Technology) Full time Healthcare domain knowledge is advantageous Rotating On Call Hours, 1 week every 2 months High performing team with opportunities for growth Onsite at Auckland CBD Office Strong experience needed within a large corporate environment including: PowerShell, MS Licensing, AD, Prem Azure &...
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Service Desk Engineer
4 weeks ago
Auckland, New Zealand Westbourne It Global Services Full timeJob Description:We are seeking a dedicated and motivated Service Desk Engineer to join our IT team on a part-time basis. This role involves providing support for technical issues, troubleshooting system problems, and ensuring smooth operations across our IT infrastructure. The engineer will serve as the first point of contact for all technical inquiries and...
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Senior Service Desk Engineer
2 months ago
Auckland City, New Zealand TOWER Insurance Full time**Why you'll love working with Tower** At Tower, we live and breathe our values - they are at the heart of every interaction. Our people come first, we pride ourselves on creating a diverse and inclusive space that allows our people to thrive. Encouraging everyone to bring their whole selves to work, we aim to represent the diverse communities we work in...
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Service Desk Engineer
3 weeks ago
Auckland, New Zealand Westbourne It Global Services Full timeJob Description:We are seeking a dedicated and motivated Service Desk Engineer to join our IT team on a part-time basis. This role involves providing support for technical issues, troubleshooting system problems, and ensuring smooth operations across our IT infrastructure. The engineer will serve as the first point of contact for all technical inquiries and...
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Service Desk Engineer
2 months ago
Auckland City, New Zealand Westbourne IT Global Services Full time**We are seeking a dedicated and motivated **Service Desk Engineer** to join our IT team on a part-time basis. This role involves providing support for technical issues, troubleshooting system problems, and ensuring smooth operations across our IT infrastructure. The engineer will serve as the first point of contact for all technical inquiries and incidents...
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IT Service Desk Engineer
2 months ago
Auckland City, New Zealand Vulcan Full timeWe are looking for passionate, experienced Service Desk Engineer who are ready to hit the ground running and play a key role in supporting our critical internal systems. If you're innovative, eager to learn, and thrive in a collaborative environment, this could be the perfect opportunity for you. **What You’ll Bring**: As a Service Desk Engineer, you’ll...
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Service Desk Engineer
3 weeks ago
Auckland, New Zealand Onehq Full timeWanting a change? Got some awesome Service Desk skills? Take a look at this role and get the jump on the competition now before the New Years rush!A fantastic opportunity exists for an experienced Service Desk Engineer to join our growing team to deliver world class professional technology services based in our Auckland office in Newmarket.Who are we? At...
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Service Desk Engineer
3 weeks ago
Auckland, New Zealand Onehq Full timeWanting a change? Got some awesome Service Desk skills? Take a look at this role and get the jump on the competition now before the New Years rush! A fantastic opportunity exists for an experienced Service Desk Engineer to join our growing team to deliver world class professional technology services based in our Auckland office in Newmarket. Who are we? At...
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Service Desk Engineer
3 weeks ago
Auckland, New Zealand Appoint Limited Full timeOur client is well known in the market for their professionalism and culture. As a result many people feel a strong sense of pride working for them. Due to organic growth they are seeking a Service Desk Engineer to join their team. Ideally you will have: A minimum of 12 months experience on a service desk is required. Connectwise experience or...
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Service Desk Engineer
3 weeks ago
Auckland, New Zealand Appoint Limited Full timeOur client is well known in the market for their professionalism and culture. As a result many people feel a strong sense of pride working for them. Due to organic growth they are seeking a Service Desk Engineer to join their team. Ideally you will have: A minimum of 12 months experience on a service desk is required. Connectwise experience or...
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Service Desk Engineer
2 months ago
Auckland City, New Zealand The New Zealand Automobile Association Inc. Full time**Service Desk Engineer**: - **Reference**: 36049 - **Posted on**: 23 Sep 2024 - **Closes on**: 14 Nov 2024 23:41 - **Locations**: Auckland - Central - **Job level**: Entry (0 - 2 years) - **Work type**: Full-time - **Additional info**: service desk engineer.pdf **What You'll Be Doing | Mō te Tūranga** As a Service Desk Engineer, you'll ensure smooth IT...
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Auckland, New Zealand Course Full timeJob title: Service Desk EngineerCompany: Westbourne IT Global ServicesJob description: We are seeking a dedicated and motivated Service Desk Engineer to join our IT team on a part-time basis. This role involves providing support for technical issues, troubleshooting system problems, and ensuring smooth operations across our IT infrastructure. The engineer...
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Service Desk Manager
5 months ago
Auckland City, New Zealand Robert Half Full time**The Company** **The Role** The Service Desk Manager's primary duty is to lead and manage our client's delivery team, ensuring resolution of technical issues and exceptional customer service. The SDM oversees 'business as usual' service ticket logistics and manages service work throughout the ticket lifecycle. Additionally, the SDM heads the Customer...
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Senior Service Desk Analyst
3 weeks ago
Auckland, New Zealand Robert Half Technology Full timeThe Company A leading NZ organization located in the CBD is seeking an engaging Senior Service Desk Analyst. This well-reputed company, famous for its services, is a premium brand in the medical field and serves NZ effectively. This company holds a dominant market position, making it a fundamental part of the lives of many Kiwis. The Role In this...
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Senior Service Desk Analyst
3 weeks ago
Auckland, New Zealand Robert Half Technology Full timeThe Company A leading NZ organization located in the CBD is seeking an engaging Senior Service Desk Analyst. This well-reputed company, famous for its services, is a premium brand in the medical field and serves NZ effectively. This company holds a dominant market position, making it a fundamental part of the lives of many Kiwis. The Role In this...
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Senior Service Desk Analyst
3 weeks ago
Auckland, New Zealand Robert Half Technology Full timeThe CompanyA leading NZ organization located in the CBD is seeking an engaging Senior Service Desk Analyst. This well-reputed company, famous for its services, is a premium brand in the medical field and serves NZ effectively. This company holds a dominant market position, making it a fundamental part of the lives of many Kiwis. The RoleIn this collaborative...
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Senior Service Desk Technician
7 days ago
Auckland, New Zealand Consult Recruitment Full timeHelp Desk & IT Support (Information & Communication Technology)Full timeOur client, a pioneering IT consultancy with decades of industry leadership, is embarking on an exciting phase of technological modernisation.Specialising in solutions like HyperV, VMWare, Azure, and MS365, they aim to enhance their service delivery and client satisfaction. As part of...
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Ms Service Desk Engineer
4 weeks ago
Auckland City, New Zealand NTT DATA Full time**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** Job...
